Operations & Customer Support Officer

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A staffing services company in Singapore is seeking a customer onboarding and support specialist to manage the full lifecycle of customer onboarding and handle administrative tasks. The ideal candidate will possess strong communication and documentation skills, a diploma or relevant experience, and be proficient in Microsoft Office. Responsibilities include managing customer interactions and providing product information. Competitive candidates will be shortlisted for further communication.

Qualifications

• Ability to manage multiple tasks and prioritize effectively.
• High attention to detail and accuracy in handling documentation.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage the full lifecycle of customer onboarding to ensure a seamless experience.
• Serve as the main contact point for customers via various channels.
• Provide detailed information about the company’s products and services.

Skills

Communication skills

Documentation skills

Attention to detail

Team-oriented

Education

Diploma or relevant work experience

Tools

Microsoft Office

Job description

Role Overview

Customer Onboarding & Offboarding:

• Manage the full lifecycle of customer onboarding to ensure a seamless experience.
• Review and validate customer documentation in line with internal policies.
• Coordinate with SP Services and the MSSL Team to ensure all contractual details are accurately updated in relevant systems.
• Handle customer offboarding processes efficiently and with minimal disruption.

Customer Support & Communication:

• Serve as the main contact point for customers via email, phone, messaging platforms, and social media.
• Work closely with internal teams such as Sales, Finance, and Credit Control to resolve customer issues and inquiries promptly.
• Ensure all customer interactions are addressed or escalated appropriately for timely resolution.

Sales & Product Support:

• Provide detailed information about the company’s products and services to prospective customers.
• Engage with leads and convert them into customers by effectively communicating the value of offerings.

Administrative Responsibilities:

• Handle administrative tasks such as processing GIRO forms and submitting team invoices.
• Support general office and team-related administrative duties as needed.

Candidate Requirements

• Diploma or relevant work experience.
• Communication and documentation skills.
• Ability to manage multiple tasks and prioritize effectively.
• High attention to detail and accuracy in handling documentation.
• Proficient in Microsoft Office applications.
• Team-oriented with a collaborative mindset.

We regret that only shortlisted candidates will be notified.

Name: Tan Ee Shuan

Registration No.: R23116670

EA License No.: 02C3423