Operations & Customer Support Officer

CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer and Operations Support Officer to join their Leasing Logistics team. The ideal candidate will assist with operational reports, customer queries, and billing documentation. This position is open to early-career individuals and offers the opportunity to learn and grow in a supportive environment. Strong communication skills and attention to detail are essential.

Qualifications

• Minimum 'O' levels / post-secondary / diploma-level education in any field.
• Keen interest in logistics, operations, or customer service.
• Willingness to learn and take on new tasks.

Responsibilities

• Assist in preparing operational and financial reports for assigned programs.
• Work closely with internal teams to handle and escalate client queries.
• Help track and update key performance indicators (KPIs) for clients.
• Assist in checking billing documents and verifying invoice information.

Skills

Good communication skills

Teamwork

Detail-oriented

Ability to work in a fast-paced environment

Education

Minimum 'O' levels / post-secondary / diploma-level education

Job description

As part of the Leasing Logistics team at Cycle & Carriage Leasing, you will play a key role in supporting day-to-day business operations. We seek a dedicated Customer and Operations Support Officer to join our team. This role is open to early-career individuals and experienced professionals in logistics, operations, or customer service.

Business & Operations Support

• Assist in preparing operational and financial reports for assigned programs.
• Support the Project Lead in organizing business and operations review materials.

Customer Service Support

• Work closely with internal teams to handle and escalate client queries professionally.
• Help in drafting Standard Operating Procedures (SOPs) and updating training materials for internal use.
• Assist in managing customer requests through calls or emails in a timely and polite manner.

Operational Monitoring

• Help track and update key performance indicators (KPIs) for clients.
• Assist in gathering feedback and observations to improve operational processes.
• Prepare basic internal reports with supervision

Billing Assistance

• Assist in checking billing documents and verifying basic invoice information, ensuring timely and accurate submissions.

Project Participation

• Support assigned projects by helping with documentation, RFQ preparations, and quotation processes.
• Participate in ad-hoc project tasks and contribute to project deliverables where possible.

Requirements

• Minimum "O" levels / post-secondary / diploma-level education in any field.
• Keen interest in logistics, operations, or customer service.
• Willingness to learn and take on new tasks.
• Good communication and teamwork skills.
• Organized, detail-oriented, and responsible.
• Ability to work in a fast-paced environment with guidance and supervision.