Operations & Customer Experience Executive

Plexus Care Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare distribution company in Singapore seeks an Operations & Customer Experience Executive to join their team. You will assist with daily operations, customer support, and product content development. Ideal candidates are cheerful, dependable, and eager to learn. This full-time role offers a unique opportunity to grow within a supportive environment.

Qualifications

• Able to communicate well in English; Mandarin is a bonus.
• Comfortable using WhatsApp Web, Google Drive, and Canva.
• Any relevant experience in admin, retail, design, or logistics is a plus.

Responsibilities

• Assist with daily operations and administration.
• Handle customer inquiries via WhatsApp, phone, and email.
• Manage product stock and coordinate deliveries.
• Create or update product visuals using Canva.

Skills

Cheerful

Dependable

Good communication in English

Familiar with WhatsApp, Google Drive, and Canva

Job description

Operations & Customer Experience Executive

Location: Walking Distance to Pasir Panjang MRT Station @ CitiLink Warehouse Complex

Salary: SGD 2,500 – 3,000 per month (inclusive of CPF), based on experience

Job Type: Full-Time

About Us

Plexus Care is a purpose-driven healthcare distribution company focused on eldercare and rehabilitation, and home medical products. As we expand into both B2B and B2C segments, we are seeking a capable and resourceful full-time team member who is eager to grow with us.

We have recently moved into a new space with a welcoming showroom and are now ready to grow our team. This is our first full-time in-house hire — and we are looking for someone who values meaning, variety, and teamwork.

You will be part of a lean but dynamic setup, working closely with the founder to support daily operations, customer engagement, and product content development.

What You Will Be Doing

· • Daily Operations & Admin

· • Prepare invoices, delivery documents, and order records

· • Pack, label, and manage product stock

· • Liaise with couriers and coordinate deliveries

· • Customer Support & Showroom

· • Handle WhatsApp, phone, and email enquiries

· • Assist walk-in customers with product guidance

· • Maintain a tidy, inviting showroom space

· • Creative & Content Tasks

· • Use Canva to create or update product visuals

· • Support social media visuals and listings on Shopee

· • Take simple product photos or videos as needed

You will be guided and trained. We are looking for the right personality, not the perfect resume.

Who We Are Looking For

· • Cheerful, dependable, and hands-on

· • Able to communicate well in English (Mandarin is a bonus)

· • Comfortable with WhatsApp Web, Google Drive, and Canva

· • Willing to learn and grow in a small team

· • Any relevant experience in admin, retail, design, or logistics is a plus

We value attitude over academic background. Education level will be considered, but it is not a deal breaker.

Working Hours

• Monday to Friday: 10:00 AM – 6:30 PM

• Alternate Saturdays: 9:00 AM – 2:30 PM

44-hour work week | 1-hour flexible lunch break | No overtime expected

Showroom Operating Hours:

• Monday to Friday: 10:30 AM – 6:00 PM

• Alternate Saturdays: 9:30 AM – 2:00 PM

Includes 30 minutes before opening and 30 minutes after closing each day for preparation and wind-down duties to ensure smooth showroom operations.

Why Join Plexus Care

· • You will make a real difference from Day One

· • Small, close-knit, founder-led team

· • Every day offers something new

· • Clean new showroom space

· • Room to grow with us

Click “Apply” and tell us briefly what attracted you to this role.
We look forward to welcoming the right person to grow with us.