Operations Crew (Part Time)

Mega Adventure; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

Mega Adventure is seeking Part Time Operations Instructors to enhance guest experiences at our aerial adventure park. Candidates must be service-oriented with excellent interpersonal skills and capable of ensuring safety standards. This role involves operating attractions, managing crowd flows, and responding to visitor inquiries in an outdoor environment.

Qualifications

• Must be service-oriented and possess excellent interpersonal skills.
• Comply with safety procedures and emergency response.
• Previous experience in customer service is a plus.

Responsibilities

• Ensure safety of guests and compliance with safety rules.
• Provide exceptional guest service and guide visitors.
• Assist in operating attractions, ensuring site cleanliness.

Skills

Interpersonal skills

Service-oriented

Safety enforcement

Education

Primary/Secondary School/Pre-U/College/Professional Certificate

Job description

PLEASE STATE WHAT POSITION YOU ARE APPLYING FOR IN YOUR APPLICATION!

We are looking Part Time Staff!

Positions Available:

• Operations Instructors

Salary

• For Part Time - starting at $10.50 per hour, can progress up to $20 per hour with training (including PH)

Company

Mega Adventure operates an aerial adventure park - host to the world famous MegaZip – a 450m flying fox over the jungle and beaches of Sentosa Island – as well as a 15 meter high free fall simulator, and a 36 obstacle high ropes course.

Job Role Description

The Operations Crew member is responsible for the operation of the attraction and ensuring the safety of the guests. Service-oriented with excellent interpersonal skills, he/she enhances the enjoyment of their guests by providing hands-on guidance to any queries raised which are specific to the attraction. He/she is also knowledgeable on first-level mechanical issues related to the attraction, and is able to raise the issue to the relevant maintenance staff after conducting a first-level triage of any mechanical or operational concerns. Able to work on a shift system, he/she is comfortable with working in an outdoor environment, be on their feet for long hours, and needs to maintain a flexible work-week including weekends and public holidays.

Support attractions operations

• Assist in regulating queue times according to queue management approach and methods

• Assist in directing crowd flows through the attractions site

• Provide feedback to management team on improving ground operations

• Ensure guests have valid ticket for the relevant activities at the site

• Ensure cleanliness of site at all times

• Operate attractions rides

Enhance customer service

• Deliver excellent guest service in line with developed procedures

• Perform first-level service assistance and recovery

• Handle any attractions-related enquiries and assist any team members when required

Safety and security of attractions site

• Enforce visitor adherence to safety rules

• Carry out safety standards and procedures

• Escalate any incidents for follow-up action

• Support emergency response procedures

• Conduct safety briefing to guests

• Ensure timely set up and execution of the park closure procedures

• Conduct pre and post-ride safety checks on a daily basis

• Perform thorough inspections of equipment and rides

• Assist in performing pre and post-ride safety checks

Skills and Competencies

• Primary/Secondary School/Pre-U/College/Professional Certificate

THOSE THAT CAN COMMIT WEEKDAYS WILL BE GIVEN PRIORITY!!!

Check out sg.megaadventure.com for more information about us!