Operations Coordinator Pest Control

Termite Specialist Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading pest control company is seeking an Operations Coordinator to manage scheduling and support the service team. The ideal candidate will have experience in administration, strong organizational skills, and excellent communication abilities. This role is crucial for ensuring efficient operations and high-quality customer service in the pest control industry.

Qualifications

• Prior experience in administrative & pest control industry.
• Strong organizational skills with attention to detail.
• Excellent communication skills in English.

Responsibilities

• Plan and schedule daily service jobs for pest control technicians.
• Confirm appointments with clients and provide reminders.
• Ensure all job orders are properly documented in the system.

Skills

Organizational skills

Communication skills

Problem-solving

Teamwork

Tools

Field service software

Google Calendar

Excel

Job description

Operations Coordinator – Pest Control Services

The Operations Coordinator is a key support role responsible for coordinating the day-to-day scheduling, communication, and administrative operations of the pest control service team. This position ensures that field technicians are properly assigned, customers are informed, and all job-related documentation is recorded and processed efficiently. The ideal candidate is highly organized, proactive, and service-oriented.

Key Responsibilities:

1. Scheduling & Job Coordination

• Plan and schedule daily service jobs for pest control technicians based on priority, zone, and technician availability.

• Monitor real-time job progress via field service software.

• Coordinate follow-up visits, urgent call-backs, and contract renewals.

• Assign technicians to service areas based on customer location and expertise.

2. Customer Communication & Support

• Confirm appointments with clients and provide reminders.

• Act as the first point of contact for client inquiries regarding service times, technician arrival, or general pest control concerns.

3. Operational Support

• Ensure all job orders are properly documented in the system (e.g., service reports, photos).

• Coordinate with the sales and admin for service agreement handling and invoicing preparation.

4. Field Team Communication

• Maintain daily communication with technicians to ensure smooth job flow and on-time service delivery.

• Flag issues to supervisors or operations manager (e.g., technician absence, customer complaints, equipment failure).

5. Inventory & Equipment Coordination

• Support stock monitoring by recording daily chemical usage from technicians.

• Coordinate with the storekeeper or admin team for replenishment or urgent equipment needs.

Key Requirements:

• Prior experience in administrative & in pest control industry

• Strong organizational skills with attention to detail.

• Team player with a strong sense of ownership.

• Solution-oriented with proactive follow-up.

• Excellent communication skills in English (spoken and written).

• Comfortable using field service or scheduling software (e.g., FSM tools, Google Calendar, Excel).

• Ability to multitask and stay calm under pressure.