Operations Coordinator (Customer Services)

Universal Singapore Airport Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A ground handling service company in Singapore is seeking a candidate for a role that involves providing aircraft ground handling services, ensuring compliance with operating procedures, and delivering excellent customer service. Candidates should have a diploma or above, possess a valid driver’s license, and demonstrate strong teamwork and communication skills. The role requires shift work and the ability to work under various conditions.

Qualifications

• Prior customer service or airport operations experience is advantageous.
• Must possess a valid driver’s license.
• Fluent in English (both written and spoken).

Responsibilities

• Provide full aircraft ground handling service.
• Demonstrate excellent customer service even under stressful circumstances.
• Understand all Customs/Immigration requirements.

Skills

Customer service

Communication skills

Teamwork

Education

Diploma and above

Tools

MS Office (Excel, Word)

Job description

Job Purpose:

This position acts as the Company representative and understands all aspects of ground handling including both customer service and ramp. Responsible for carrying out a variety of tasks most of which are associated with aircraft ground handling or the support of a flight. You will be responsible for working with a variety of government agents, vendors, customers and other cross-functional employees. You will also be responsible for making sure that all services of ground handling are provided in a manner consistent with standard operating procedures and compliance standards.

Responsibilities and Associated Duties:

1. Demonstrates excellent customer service even under stressful circumstances

2. Understands all Customs / Immigration requirements

3. Understands all aspects of entry requirements.

4. Has demonstrated all aspects of catering, lavatory service, refuelling, transportation and hotel accommodation.

5. Understands all requirements associated with Aircraft arrival and departure paperwork

6. Can provide full aircraft ground handling service

7. Demonstrate appropriate discretion and informal leadership abilities. Sets a good example for other team members.

8. Can perform essentially any other duty that may reasonably be requested by the company or a client.

Knowledge and Skill Requirements

• Diploma and above

• Prior customer service or airport operations experience would be advantageous

• Must possess valid driver’s license

• Proficiency in MS Office (Excel, Word) at a basic level

• Excellent written and verbal communications skills

• Must be fluent in English (both written and spoken)

• Significant internal and external customer service skills required

• Able to communicate effectively in high stress environments

• Exhibit strong positive teamwork attributes; loyalty to the Company and to fellow employees, must have a professional demeanour, strong work ethic, and willingness to embrace change.

• Must be willing to work outside during inclement weather

• Able to work shift and Long hours.