Operations Coordinator

Certis; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading security services organization is seeking an Operations Coordinator based in Singapore. The successful candidate will be responsible for managing operational tasks including stakeholder communications, rostering, and incident reporting. This is a full-time, mid-senior level position in a diverse team focused on continuous improvement and community safety.

Benefits

Ongoing development opportunities

Competitive remuneration

Performance incentives

Medical and dental allowances

Community volunteering opportunities

Qualifications

• Minimum 3 years’ experience in an operations/rostering environment.
• Experience in recording information and report writing.
• Previous experience in a manpower provider is advantageous.

Responsibilities

• Handle incoming calls from stakeholders and respond promptly.
• Manage the NOC inbox, action emails, and handle email archiving.
• Liaise with customers regarding security needs.

Skills

Operations experience

Teamwork

Administrative skills

Report writing

Job description

Join to apply for the Operations Coordinator role at Certis.

About Certis
We are a leading security services organization. We leverage technology to make our world safer. Our mission is to be trusted partners in protecting lives and assets and delivering integrated critical services. We aim to empower our people and enable our communities to stay safe and thrive.

We offer diverse career opportunities for growth and exploration. We believe that innovative thinking and technological capabilities of our people make the world safer, smarter, and better.

Life at Certis
If you're passionate about expanding your skills and seeking purposeful work, we want to hear from you. No two days are alike at Certis. Our work involves collaboration, innovation, and process improvement. We are a close-knit team that supports each other and encourages growth.

Duties & Responsibilities

• Handle incoming calls from stakeholders and respond promptly.
• Manage the NOC inbox, action emails, and handle email archiving and handovers.
• Backfill coverage for sick leave and calls.
• Process ad-hoc guarding requests and create rosters in the system.
• Liaise with customers and resource contractors regarding security needs and expectations.
• Monitor and manage Time & Attendance exceptions.
• Oversee Welfare Checks and escalate issues as needed.
• Report and escalate incidents appropriately.
• Maintain positive interactions with internal stakeholders such as Operations Managers, Client Service Managers, Payroll, and Billing.
• Participate in shift handovers with NOC staff.
• Perform incidental National Patrol Response duties as required.

Skills & Experience

• Minimum 3 years’ experience in operations/rostering environment.
• Experience in recording information and report writing.
• Ability to work effectively in a team.
• Previous experience in a manpower provider is advantageous.
• General administrative skills.

Recognition & Reward

What You Can Expect From Us

• Work on world-class security projects renowned for safety, reliability, and efficiency.
• Ongoing development opportunities including on-the-job training and further education support.
• Community volunteering opportunities.
• Competitive remuneration with performance incentives, medical, and dental allowances.

Certis values diversity and inclusion, aiming to attract and retain a high-performing workforce.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Security and Investigations