Operations Coordinator

POP MART; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in automated retail is seeking a detail-oriented Roboshop Coordinator. This role involves coordinating daily operations across multiple locations, managing inventory and staff schedules, and ensuring excellent customer service. Ideal for individuals looking to start their careers in a dynamic retail environment, offering opportunities to develop operational expertise.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in retail operations, customer service, or administrative coordination is a plus.
• Proactive attitude with strong communication skills.

Responsibilities

• Coordinate daily operational tasks across multiple Roboshop locations.
• Assist in inventory tracking and updating levels.
• Schedule part-time staff and monitor machine conditions.

Skills

Communication

Organizational Skills

Detail-oriented

Time Management

Education

Diploma or equivalent

Tools

Microsoft Excel

Job description

Overview

As a Roboshop Coordinator, you will support the day-to-day operations of our automated retail stores (Roboshops). You will coordinate inventory movement, part-time staff scheduling, and ensure machine readiness and presentation. This role is ideal for someone who is detail-oriented, operationally driven, and able to multitask in a dynamic retail environment.

Key Responsibilities

• Coordinate daily operational tasks across multiple Roboshop locations to ensure smooth functioning.
• Assist in tracking and updating inventory levels; communicate with warehouse/logistics teams for timely replenishment.
• Schedule and support part-time staff, ensuring they understand and follow operational procedures.
• Monitor Roboshop machine condition, report technical issues, and follow up on maintenance status.
• Support merchandising activities, including restocking and visual display updates.
• Assist in setting up promotional materials and ensure consistency across all Roboshops.
• Handle post-sale customer service matters, such as coordinating refunds, exchanging defective products, and responding to customer inquiries in a timely and professional manner.
• Collect and consolidate data such as sales performance, stock movement, and part-timer attendance.
• Liaise with internal departments (e.g., Marketing, Logistics, HR) for coordination tasks and campaign execution.

Job Requirements

• Diploma or equivalent; fresh graduates are welcome to apply.
• Previous experience in retail operations, customer service, or administrative coordination is a plus.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office, especially Excel and basic data entry.
• Detail-oriented with strong organizational and time management skills.
• Comfortable working in a field-based role; occasional travel between Roboshop locations is required.
• A valid driver’s license and access to a vehicle is an advantage.
• Able to work independently and in a team, with a proactive attitude.