Operations Controller [JRL]

SBS Transit Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A public transport company in Singapore is seeking an experienced Operations Officer to ensure service punctuality and safety for both passenger and engineering trains. You will be responsible for coordinating response efforts during incidents, reporting failures, and maintaining a safe working environment. Applicants should have at least a Diploma and relevant railway operation experience, alongside strong analytical and multitasking skills.

Qualifications

• Minimum Diploma Holder, preferably Degree Holder.
• Minimum 3 years’ working experience in railway operation.
• Computer literate.

Responsibilities

• Ensure service punctuality for both passenger and engineering trains.
• Report incidents to Duty Chief Controller.
• Coordinate with Engineering and Operations staff during incidents.

Skills

Analytical skills

Multitasking

Coordination

Calmness under pressure

Independence

Education

Diploma or Degree in a relevant field

Job description

Responsibility:

• Ensure service punctuality (including train launching/withdrawing) for both passenger and engineering trains in accordance to train working timetable and/or published Traffic Bulletin
  - To make necessary service adjustments to cope with the changing demand and provide quick recovery action to minimize service delay, service degradation and disruption to mainline and depot operations

• To provide and maintain a work environment that is safe and without risk to health for customers, the public, contractors and staff

• Report to Duty Chief Controller of failures incidents which may result in train service to be delay more than 2 minutes or more and incidents bearing safety implications.
  - Including failures/incidents in the depot that can cause delays to the launching and withdrawing of train to/from depot and incident bearing potential safety and service implications.

• Assess all incidents and accidents happening in the line under his/her jurisdiction and to plan, organize and implement effective recovery actions in order to minimize the delay or disruption to train services.
  - If an incident occurs, ensure the safety of passengers and staffs are well protected in accordance with the relevant rules and procedures.

• Coordinate and mobilize all relevant Engineering and Operations staff to deal with an incident (mainline and depot) in the most expeditious and safe manner.
  - Including failures/incidents in the depot that can cause delays to the launching and withdrawing of train to/from depot and incident bearing potential safety and service implications.

• Assess all incidents and accidents happening in the line under his/her jurisdiction and to plan, organize and implement effective recovery actions in order to minimize the delay or disruption to train services.
  - If an incident occurs, ensure the safety of passengers and staffs are well protected in accordance with the relevant rules and procedures.

• Coordinate and mobilize all relevant Engineering and Operations staff to deal with an incident (mainline and depot) in the most expeditious and safe manner.
  - including depot reception tracks and to manage shunting movements/train testing within the depot upon request by relevant Engineering departments.

• Monitor passenger situation at station platforms and on-board of the trains through VSS and TVSS and render assistance to passengers through communication facilities at Operations Control Centre (OCC).
  - Provide concise and timely information to passengers through the train-borne and station public announcement system in response to the prevailing train service situation.
  - Records public address (PA) announcements during delays, degradation or disruption for dissemination to stations as part of service communications to passengers.
  - Maintain effective and efficient communication with internal and external parties when dealing with an incident or a service disruption.

• Manage and control all track access activities under his/her jurisdiction (mainline and depot) according to the prescribed Rules and Procedures.
  - Authorize personnel who needs to access onto the tracks for maintenance works or emergency purposes during Traffic and Non-Traffic hours accordingly (under direction of Chief Controller).

• Prepare necessary documents related to train service operations, based on the data available in the Integrated Supervisory Control System, analyses the train service pattern and make recommendations for service improvement.
  - Provide feedback to improve on current train working timetables and to develop new timetables when assigned.

• Report to Duty Maintenance Control Operator (MCO) / Shift Depot Supervisor (SDS) for follow up action on any fault found on the equipment in OCC/DCC, trackside and trains in timely manner.

• Deploy staff to the train (mainline and depot) as per their duty roster and/or according to the operation needs.

• Review and develop procedures, local instructions, manuals under the charge of the department. Carrying out risk assessment and executing associated control measures when needed

• Maintain documentation for all train launching/withdrawing activities, depot shunting movements, train testing and track access within the depot automatic area including reception track during his / her duty shift

• To escalate to the proper authority in security/safety related matters

• Mentoring and training new staff who are undergoing on-the-Job trainings in the Operations Control Centre/Depot Control Centre

• Maintain competency through performing the various roles under JRL Traffic purview

• Maintain good housekeeping role in OCC/DCC with regards to working environment, safety and security system

• Take on new ad-hoc tasks when assigned by management

Requirements:

• Minimum Diploma Holder, preferably Degree Holder

• Minimum 3 years’ working experience preferably with relevant experience in railway operation either in train operation, station operation or in the Operations Control Centre

• Computer literate with strong analytical and multitasking abilities

• Physically fit, with normal color vision and hearing

• Calm and decisive under pressure, especially during incidents and emergencies

• Skilled in coordinating with Customer Service Officer and Station staff, and analyzing information for subsequent actions

• Works independently with minimal supervision

• Focused and attentive to visual displays throughout the shift frequently

• Willing to perform 3 rotating shifts, including weekends and Public Holidays