Operations Controller (Courier) (12hours shift rotation)

CERTIS CISCO SECURE LOGISTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Courier Controller to manage operations, ensuring efficient routing and service quality across shifts. The ideal candidate will have experience in courier operations, strong organizational skills, and the ability to manage teams. Proficiency in Excel and excellent communication skills are also required. This role demands the ability to work 12-hour rotating shifts.

Qualifications

• Experience in logistics or courier operations, preferably in a shift-based environment.
• Strong organizational and route planning skills.
• Ability to manage multi-shift teams and coordinate across time zones.
• Proficiency in Microsoft Excel and logistics software.
• Excellent communication and problem-solving skills.
• Able to work 12-hour rotating shifts.

Responsibilities

• Manage courier operations at headquarters and ensure efficient routing.
• Plan and monitor courier routes to optimize delivery efficiency.
• Track attendance and performance of riders and drivers.
• Ensure adherence to safety protocols and customer service standards.
• Liaise with internal departments for operational alignment.

Skills

Logistics or courier operations experience

Organizational skills

Route planning skills

Communication skills

Problem-solving skills

Ability to manage multi-shift teams

Tools

Microsoft Excel

Logistics software

Job description

What You’ll Do

The Courier Controller is responsible for managing courier operations at the headquarters, ensuring efficient routing, manpower deployment, and service quality across multiple shifts. This role supports strategic logistics initiatives and maintains operational continuity through a structured shift rotation.

Routing & Deployment

• Ensure smooth handovers between shifts and maintain continuity of service.
• Plan and monitor courier routes to optimize delivery efficiency and reduce idle time.
• Coordinate with dispatch teams to ensure timely deployment and coverage across all shifts.

Manpower & Performance

• Track attendance, punctuality, and performance of riders and drivers.
• Support manpower forecasting and cross-deployment strategies for high-demand periods.

Compliance & Reporting

• Ensure adherence to SOPs, safety protocols, and customer service standards.
• Maintain accurate logs and generate shift-wise performance reports.

Stakeholder Engagement

• Liaise with internal departments and external partners to align courier services with operational needs.
• Support onboarding and training of new staff for shift-based operations.

What We’re Looking For

• Experience in logistics or courier operations, preferably in a shift-based environment.
• Strong organizational and route planning skills.
• Ability to manage multi-shift teams and coordinate across time zones.
• Proficiency in Microsoft Excel and logistics software.
• Excellent communication and problem-solving skills.
• Able to work 12-hours rotating shift work