Operations Business Analyst (Power Apps)

Viseo Pte Ltd Inc.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global technology company is looking for an Application Support Manager to oversee incident management and application maintenance primarily focusing on Power Apps. The role requires a Bachelor's degree in IT, along with significant experience in Power Apps, strong analytical capabilities, and the ability to collaborate effectively with various stakeholders.

Qualifications

• Minimum 5-6 years of experience with Power Apps solution.
• Proficient in UAT, Training, and Application support.
• Strong analytical and documentation skills.

Responsibilities

• Manage all incidents and demands management on existing application scope (Power Apps).
• Conduct gap analysis workshops involving multiple stakeholders.
• Plan and conduct internal UAT based on business workflow.

Skills

Power Apps

Service Now

PowerBI

SharePoint

Requirements Gathering

UAT

Technical Specifications

Education

Bachelors Degree in Computer Science or IT

Job description

About Us

VISEO is a Global Technology Company established in 1999 with HQ located in France. The Singapore office serves as VISEO Asia Pacific Japan (APJ) headquarters, with additional offices in Australia (Brisbane, Melbourne, Sydney), China (Beijing, Shanghai, Shenzhen), Hong Kong, India, Indonesia, Japan, Malaysia, Philippines (Cebu, Manila), to address projects in the region.

VISEO uses technology as a powerful lever of transformation and innovation to help its clients take advantage of digital opportunities, address new uses and compete with new players who change the rules of the game. With more than 2,500 employees globally, our worldwide presence best meets clients' needs through supporting global roll-outs.

If you are interested in joining us, VISEO ensures the development of your skills by having regular exchanges with peers, coaching by a technical mentor, and official certification with our partners, such as but not limited to: SAP, Salesforce.com and Commerce Cloud, Docker, Azure, AWS, Anaplan, Cegid etc.

In addition, you will have fun while challenging yourself, participating in agile projects, external events and conferences, and internal technical communities, which will contribute to your career growth!

Responsibilities

Application Support (70%) :

• Manage all incidents and demands managements (Application enhancements) on existing application scope (Power Apps).

• Analyse trends in Incidents and propose way of improvements.

• Conduct gap analysis workshops involving multiple stakeholders (Marketing, Customer Care, Commercial, Finance and other Operations team etc.).

• Work closely with technical solution teams to assess feasibility, propose solution options and recommendation to address business and operational needs.

• Plan and conduct internal UAT based on business workflow and user scenarios.

• Plan and conduct training to end users, and internal support teams as required.

• Support post-production deployment verification for any product feature release.

• Be the key contact to communicate the business needs to IT teams for technical solution / support.

• Conduct Business workshops & train users on new process or new applications.

Application maintenance (30%) :

• Manage all user access rights

• Manage the relationships with the Travel Retail Worldwide IT teams & Group IT teams

Profile

• Minimum Bachelors Degree in Computer Science or IT

• Minimum 5-6 years of experience with Power Apps solution, Service Now, PowerBI and SharePoint

• Understand technical infrastructure and integration topics (Interfaces management, batch management, …)

• Knowledge of Anaplan ad SAP is good to have

• Proficient in Requirements Gathering, SIT, UAT, Training, Go-Live Support and Application support to users.

• Excellent analytical skills, able to understand and articulate business problem statement and use cases concisely.

• Seeking better ways of working, identify key metrics and what to improve on.

• Strong documentation skills of business needs, technical specifications, training documents.

• Independent with strong analytical skills and ability to work under pressure