Operations Business Analyst (Low Code)

Viseo Pte Ltd Inc.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in the technology sector is looking for an Operations Business Analyst (Low Code) to support existing workflow applications in the APAC region. This role involves managing application support and maintenance, conducting user acceptance testing, and collaborating with technical teams. The ideal candidate will have a Bachelor's degree in IT and extensive experience in Power Apps, ServiceNow, and other related tools, along with strong analytical and communication skills.

Qualifications

• Minimum 5-6 years of experience with Power Apps solution, Service Now, PowerBI, and SharePoint.
• Proficient in Requirements Gathering, SIT, UAT, Training, and Go-Live Support.
• Good communication skills in Korean and English.

Responsibilities

• Manage incidents and application enhancements on Power Apps.
• Conduct gap analysis workshops with stakeholders.
• Plan and conduct internal UAT based on business workflows.

Skills

Analytical Skills

Requirements Gathering

Communication

Education

Bachelor's Degree in Computer Science or IT

Tools

Power Apps

ServiceNow

PowerBI

SharePoint

Anaplan

SAP

Job description

As Operations Business Analyst (Low Code), you will focus mainly on supporting existing business workflow applications within APAC, e.g. Power Apps solution, Claims running on ServiceNow platform etc, managing end to end User Acceptance Testing (UAT) and also manage the maintenance of these applications.

Responsibilities

Application Support (70%) :

• Manage all incidents and demands managements (Application enhancements) on existing application scope (Power Apps).

• Analyze trends in Incidents and propose way of improvements.

• Conduct gap analysis workshops involving multiple stakeholders (Marketing, Customer Care, Commercial, Finance and other Operations team etc.).

• Work closely with technical solution teams to assess feasibility, propose solution options and recommendation to address business and operational needs.

• Plan and conduct internal UAT based on business workflow and user scenarios.

• Plan and conduct training to end users, and internal support teams as required.

• Support post-production deployment verification for any product feature release.

• Be the key contact to communicate the business needs to IT teams for technical solution / support.

• Conduct Business workshops & train users on new process or new applications.

Application maintenance (30%) :

• Manage all user access rights

• Manage the relationships with the Travel Retail Worldwide IT teams & Group IT teams

Profile

• Minimum Bachelors Degree in Computer Science or IT

• Minimum 5-6 years of experience with Power Apps solution, Service Now, PowerBI and SharePoint

• Understand technical infrastructure and integration topics (Interfaces management, batch management, …)

• Knowledge of Anaplan ad SAP is good to have

• Proficient in Requirements Gathering, SIT, UAT, Training, Go-Live Support and Application support to users.

• Excellent analytical skills, able to understand and articulate business problem statement and use cases concisely.

• Seeking better ways of working, identify key metrics and what to improve on.

• Strong documentation skills of business needs, technical specifications, training documents.

• Good communication (written and oral) in Korean and English and interpersonal skills.

• Independent with strong analytical skills and ability to work under pressure