Operations Associate (LyloDrive)

Lumens Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company specializing in mobility solutions in Singapore is looking for an Operations Associate (LyloDrive) to manage daily operations of its car rental business. The role requires strong organizational skills, attention to detail, and effective communication to ensure customer satisfaction and operational efficiency.

Qualifications

• Strong organizational and multitasking abilities.
• Previous experience in vehicle rental, logistics, or operations preferred.
• Understanding of local transportation laws and safety standards.

Responsibilities

• Oversee daily operations of the short term car rental business.
• Ensure compliance with local transportation laws and safety standards.
• Coordinate maintenance and scheduling of vehicles.

Skills

Organizational skills

Communication skills

Problem-solving

Attention to detail

Education

Class 3 Local Driving License

Tools

Fleet management systems

Reservation software

Job description

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Overview:

The Operations Associate (LyloDrive) is responsible for overseeing the daily operations of the short term car rental business, ensuring smooth vehicle management, customer satisfaction, compliance, and efficient operational workflows. This role requires strong organisational skills, attention to detail, and the ability to coordinate across multiple departments.

Your Day-to-Day Adventures

• Fleet Management

• Vehicle Parking Management: Assist in managing vehicle parking requirements across all points of sale.

• Maintenance Coordination: Schedule regular maintenance, repairs, and inspections to ensure vehicle safety, cleanliness, and operational readiness.

• Vehicle Allocation & Utilisation: Monitor vehicle availability, optimise fleet distribution across locations, and track utilisation rates.

• Vehicle Tracking & Monitoring: Use telematics and GPS systems to oversee vehicle location, usage, and performance.

• Reservation & Booking Oversight

• System Updates: Maintain and update booking systems with accurate vehicle availability and reservation statuses.

• Customer Service & Experience

• Customer Interaction: Ensure positive customer interactions through effective communication and support.

• Issue Resolution: Handle customer complaints or issues related to vehicle condition, booking, or billing swiftly and effectively.

• Feedback Collection: Gather customer feedback to improve service quality and operational processes

• Compliance & Documentation

• Legal & Regulatory Compliance: Ensure all operations adhere to local transportation laws, licensing requirements, and safety standards.

• Documentation Management: Maintain records of vehicle registrations, insurance, permits, and driver documents.

• Safety Protocols: Implement and enforce safety procedures for staff and customers.

• Vehicle Road Traffic Compliance: Administer and coordinate submission of necessary paperwork for any road traffic violations in a timely manner.

• Operational Efficiency & Process Improvement

• Workflow Optimization: Identify bottlenecks and implement process improvements for operational efficiency.

• Inventory Control: Maintain optimal inventory levels of vehicles and accessories.

• Partnership & Vendor Management

• Vendor Coordination: Liaise with insurance providers, maintenance vendors, fuel stations, and other partners.

• Contract Management: Negotiate and manage contracts with third-party service providers.

• Internal Shared Services Coordination: Liaise with accident and breakdown teams to ensure timely resolution of any incidences.

• Reporting & Analytics

• Performance Reporting: Prepare daily, weekly, and monthly reports on fleet performance, and operational metrics
  

What Makes You a Perfect Fit

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Knowledge of fleet management systems and reservation software.

• Understanding of local transportation laws and safety standards.

• Problem-solving mindset with attention to detail.

• Previous experience in vehicle rental, logistics, or operations preferred.

• Class 3 Local Driving License with minimum of 2 years driving experience.

• Willing to work on a rostered 5.5 days calendar workweek.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!