Operations Assistant/Executive

ZAIRYO PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading Japanese online grocer as an Operation Administrative team member in Singapore! This role involves managing delivery operations, customer communication, and inventory management. Ideal for those with a knack for eCommerce and a passion for Japanese culture. Fresh graduates are welcome, with opportunities for growth in a collaborative environment.

Qualifications

• Fresh graduates are welcomed, but a minimum of 2 years’ experience preferred.
• Fluent in spoken and written English.
• Ability to work independently and detail-oriented.

Responsibilities

• Plan and manage delivery routes for the delivery team.
• Manage communication with operations on delivery queries.
• Respond to customer queries via emails, calls, and texts.

Skills

Communication

Interpersonal skills

Detail-oriented

Knowledge of Japanese culture

Education

Minimum 2 years of experience in the eCommerce industry

Tools

Opencart

Shopify

Xero

Monday.com

Job description

Job Overview:

Join us and be a part of the Singapore's leading Japanese online grocer!

We pride ourselves greatly on the quality of products we bring to our valued customers and we value integrity, teamwork, and communication above all. We look forward to building a team with upright and enthusiastic people to bring fine produce to Singapore and the World~

Job Description:

· Operation Administrative role (main role) -

§ Planning and managing delivery routes for the delivery team before assigning them.

§ Manage communication and coordination with operations and logistics team on delivery queries and issues between customers & delivery team.

§ Giving prompt, concise, and effective response to general and order-specific queries via emails, calls and texts from customers (B2C, B2B).

§ Contact customers on substitute or out of stock items and delivery matters

§ Using Opencart & Shopify, our main eCommerce platforms to manage stock Inventory & update incoming inventory

§ Support in receiving of incoming and packing of outgoing orders

§ Ad-hoc tasks as assigned

Job Requirements

· Fresh graduates are welcomed, but a minimum of 2 years’ experience in the eCommerce industry is preferred

· Experience in using Opencart, Shopify, Xero and Monday.com is preferred

· Fluent in spoken and written English

· Excellent communication and interpersonal skills

· Keen and knowledgeable in Japanese culture, food and cooking

· Able to work independently

· Detailed-oriented

· Able to work a 5.5 days work week

Only shortlisted candidates will be notified.