Operations Assistant

-; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for an Operations Assistant to enhance store performance and drive growth. This role involves managing data statistics, developing training programs, and ensuring compliance with safety and security protocols. You'll collaborate closely with store management to optimize operations and foster a culture of continuous learning. With a focus on data analysis and effective training delivery, you will play a crucial role in shaping the future of retail operations. If you're passionate about improving processes and empowering teams, this opportunity is perfect for you.

Qualifications

• 1-2 years experience in data analysis, operations, or store training.
• Retail experience preferred.

Responsibilities

• Monitor and investigate suspicious activities to prevent theft.
• Gather and analyze data from various sources for actionable insights.
• Design and deliver comprehensive training programs for staff.

Skills

Security monitoring and investigation skills

Experience with security systems

Policy development and enforcement

Safety compliance and risk assessment

Proficiency in Excel

Proficiency in SQL

Proficiency in Tableau

Analytical and problem-solving abilities

Excellent communication and presentation skills

Training development and delivery skills

Knowledge of retail operations

Fluent in English

Education

Diploma in business administration

Diploma in statistics

Diploma in data analytics

Tools

Excel

SQL

Tableau

Job description

Position Summary :

We are seeking an Operations Assistant to manage data statistics and organization, develop and deliver effective store training programs. This role is crucial in optimizing store operations, enhancing employee performance, and driving business growth in Singapore. The role also involves collaborating with store management to ensure safety and security compliance.

Loss Prevention

• Theft Prevention: Monitor and investigate suspicious activities, conduct store audits to ensure security measures.
• Security Systems: Oversee installation and maintenance of CCTV and alarms, train staff on security protocols.
• Policy Implementation: Develop and enforce loss prevention policies, conduct employee training.
• Incident Management: Respond to theft, fraud, or security breaches, collaborate with law enforcement.
• Reporting and Analysis: Analyze data for theft trends, prepare security incident reports.
• Inventory Control: Work with inventory teams to reduce shrinkage, ensure inventory accuracy.
• Safety Compliance: Conduct safety inspections, ensure adherence to safety regulations.

Data Statistics and Organization

• Data Collection: Gather data from POS, inventory systems, and customer feedback.
• Data Analysis: Identify trends, evaluate store performance, and provide actionable insights.
• Reporting: Prepare clear, visually appealing reports for management.
• Data Management: Maintain data integrity, implement governance policies.

Store Training Output

• Training Program Development: Design comprehensive training for product knowledge, customer service, sales, and operations tailored to Singapore.
• Training Delivery: Conduct in-store training using various methods for new and existing staff.
• Training Evaluation: Assess training effectiveness and adjust programs accordingly.
• Knowledge Sharing: Share best practices and industry trends, foster continuous learning.

Qualifications :

• Diploma in business administration, statistics, data analytics, or related field.
• 1-2 years experience in data analysis, operations, or store training; retail experience preferred.

Skills :

• Security monitoring and investigation skills.
• Experience with security systems.
• Policy development and enforcement.
• Safety compliance and risk assessment.
• Proficiency in Excel, SQL, Tableau.
• Analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Training development and delivery skills.
• Knowledge of retail operations.
• Fluent in English; additional languages are a plus.

Working Conditions :

• Based in Singapore.
• Regular travel within Singapore.

About MINISO

MINISO is a Japanese-inspired variety store offering a wide range of products for today’s youth. Since 2013, it has expanded to over 4,200 stores across 80+ countries, including the US, Canada, Australia, Spain, Russia, India, and Mexico. In Singapore, we have nearly 20 stores, collaborating with brands like Coca-Cola, Marvel, Hello Kitty, Sesame Street, and more to bring trending, playful products to young consumers.