Operations Assistant

EXO TRAVEL (SINGAPORE) CO. PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading travel and tourism company in Singapore is seeking a motivated Operations Assistant. The role involves managing bookings, maintaining supplier relationships, and supporting inbound and events teams. Ideal candidates will have strong customer orientation, excellent communication skills, and relevant educational qualifications. Training will be provided, making this a great opportunity for entry-level candidates passionate about the tourism industry.

Qualifications

• Well-spoken and written English skills are essential.
• No prior experience required, training will be provided.
• Knowledge in tour planning systems is an advantage.

Responsibilities

• Manage bookings and purchasing of services.
• Maintain and build supplier relationships.
• Prepare materials for guests' arrivals.

Skills

Customer Orientation

Problem Solving

Communication

Time Management

Organizational Skills

Education

GCE ‘O’/GCE ‘A’/Higher NITEC/Diploma in Tourism

Tools

MS Word

MS Excel

Google Docs

Google Sheets

TourPlan

Job description

POSITION OVERVIEW

We are searching for a motivated Operations Assistant who is an excellent multitasker with exceptional communication and time management skills. He/She can expect to support our Inbound and Events Team to carry out our tour services in a timely and cost-effective manner.

To excel in this position, he/she should have a high degree of customer-orientation initiative to display positive attitudes and demonstrate an awareness and willingness to Wow! our guests. He/She is detailed and resourceful and possesses excellent problem-solving skills. He/She can react quickly to deviation in scheduled plans.

RESPONSIBILITIES

• Manage booking or/and purchasing of services including but not limited to tour guides, flights, ferries, transport, attractions tickets and restaurants.
• Maintain good relationships and build new relationships with the suppliers.
• Update and maintain operational contacts, services costs and services related details up to-date.
• Prepare materials including welcome note and itinerary for guests’ arrival.
• Conduct briefings with tour guides prior to guests’ arrival.
• Assist the Inbound Team on Group arrivals or departures.
• Assist the Events Team on MICE events.
• Prepare, check, verify and submit staff expenses claims, guides’ claims and suppliers’ invoices for payment processing.
• Rotate to hold Operations and Customer Service emergency hotlines mobile phone.

QUALIFICATIONS:

• GCE ‘O’/GCE ‘A’/Higher NITEC/Diploma or related field in Tourism.
• No working experience required. Training will be provided.
• Well-spoken and written in English.
• Knowledge in MS Words, MS Excel, Google Docs and Google Sheet.
• Knowledge in TourPlan system will be an advantage.

SKILLS:

• Strong and dynamic team player.
• Strong organizational skills, ability to work under pressure and prioritize tasks.
• High standard of personal conduct and presentation.

If you are passionate about the travel and tourism industry and possess the necessary skills and experience, we invite you to join our dynamic team.

Note: This job description is not intended to be all inclusive. You may be required to perform other duties as negotiated to meet the ongoing needs of the organization.