Operations and Support Assistant/Executive

Giftano; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Giftano, a fast-growing e-commerce company in Singapore, is seeking a Customer Support Intern to assist with various operational tasks. This role involves managing orders, handling customer inquiries, and collaborating with internal teams. Ideal candidates are detail-oriented, enthusiastic about customer success, and eager to learn in a dynamic environment.

Qualifications

• Enthusiastic about customer success and problem-solving.
• Detail-oriented, diligent, and punctual.
• Excellent command of English, both oral and written.

Responsibilities

• Support the Operations Coordinator with order entry and processing.
• Manage customer inquiries professionally and promptly.
• Accurate stocktaking and replenishing inventory.

Skills

Customer success

Problem-solving

Attention to detail

Time management

Multitasking

Tools

Excel

MS Office

Google Suite

Job description

About Giftano

Giftano is an online gift shop offering a wide selection of premium, handpicked gifts such as unique experiences, beautiful flowers, gift cards, luxurious hampers, and more. All gifts come with a personalized greeting card and free shipping.

Our platform features an easy-to-use search tool to help customers find gifts by occasion, category, or recipient. We also offer the Giftano Card, allowing recipients to choose from a variety of brands and gifts listed on our website. Gifting made simple!

Join Our Team

We are a fast-growing e-commerce company near Boat Quay, Singapore, seeking new talent for our operations team. As a Customer Support Intern, you will learn about the logistics of a dynamic e-commerce environment. If you're interested in being part of our growth, apply today!

Main Tasks

1. Support the Operations Coordinator with:
   • Managing order entry and processing
   • Planning and coordinating product deliveries
   • Managing customer inquiries professionally and promptly
2. Inventory Management:
   • Accurate stocktaking
   • Replenishing gift cards and inventory
   • Preparing stock reports
3. Collaborate with merchants to keep product information updated
4. Work with internal teams to resolve customer issues
5. Handle escalated client issues as the point of contact
6. Assist with administrative tasks across departments as needed

Requirements

• Enthusiastic about customer success and problem-solving
• Detail-oriented, diligent, and punctual
• Professional with a positive attitude
• Excellent command of English, both oral and written
• Attentive, eager to learn from experienced managers
• Ability to multitask, prioritize, and manage time effectively
• Proficient in Excel, MS Office, or Google Suite
• Computer savvy and digitally native