Operations and Customer Relations Manager

REKOOP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

REKOOP PTE. LTD. recherche un Operations and Customer Relations Manager passionné et expérimenté pour rejoindre son équipe dans un environnement axé sur le bien-être. Le candidat aura des responsabilités clés pour assurer une expérience client exceptionnelle et la gestion efficace des opérations au sein de notre nouveau centre REKOOP FLEX.

Benefits

Accès à des traitements de bien-être de pointe

Opportunités de croissance de carrière

Environnement de travail axé sur le bien-être

Qualifications

• Plus de 3 ans d'expérience dans les opérations, l'hospitalité ou le bien-être.
• Passion pour les expériences de bien-être premium.
• Organisé, axé sur les solutions et technophile.

Responsibilities

• Assurer le bon déroulement des opérations dans tous les traitements.
• Diriger l'équipe d'accueil et créer une expérience premium.
• Superviser et former les membres de l'équipe.

Skills

Leadership d'équipe

Relations clients

Orientation vers le service

Compétences organisationnelles

Communication professionnelle

Job description

REKOOP is a private members club, a pioneering wellness haven offering advanced technologies and exclusive experiences aimed at promoting anti-ageing and overall well-being. REKOOP offers specialised programmes curated to enhance recovery, reduce injuries and pain, and relieve stress while catering to each of our members’ wellness needs.

REKOOP is Expanding — We’re Hiring New Team Members for Our Second Outlet, REKOOP FLEX!

We’re looking for a passionate and experienced Operations and Customer Relations Manager to ensure smooth day-to-day operations and deliver exceptional guest experiences in line with our high standards.

KEY RESPONSIBILITIES

Operations & Team Management

• Ensure seamless workflows across all treatment rooms
• Oversee therapist and reception team scheduling, punctuality, and performance
• Conduct daily inspections and coordinate timely servicing of equipment
• Manage inventory of consumables and retail stock
• Liaise with vendors and service providers, ensuring service levels are met
• Uphold high standards of hygiene, safety, and compliance

Customer Experience & Relationship Management

• Lead the front-of-house team to create a warm, calm, and premium experience
• Respond swiftly to guest feedback and resolve service concerns
• Support therapists in personalising and upselling treatments
• Build lasting relationships with members and VIPs through attentive care
• Supervise and troubleshoot booking systems and client communications
• Educate new clients on treatments and ensure smooth onboarding
• Train team members to identify and offer membership or retail opportunities

JOB REQUIREMENTS

• 3+ years in operations, hospitality, or wellness
• Strong team leadership and attention to detail
• Passion for premium wellness experiences
• Organised, solutions-driven, and tech-savvy
• Friendly, articulate, and professional communicator

SALARY & CONDITIONS

• Base salary of $4,500 per month + commissions
• Access to cutting-edge wellness treatments
• Career growth opportunities
• A supportive and wellness-focused work environment

HOW TO APPLY
Candidates interested in the position are asked to send a resume and a short cover letter explaining their experience and suitability for the role.