Operations, Analyst | Singapore, SG

AIA Singapore Private Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A major insurance firm in Singapore is seeking an Operations Analyst to provide operational support and improve sales processes. The ideal candidate will have a degree, at least 4 years of experience in Insurance Operations, and strong communication skills. Join us to help drive meaningful change and support our mission to help customers live healthier, longer lives.

Qualifications

• Minimum 4 years of relevant working experience, preferably in Insurance Operations.
• Related insurance qualifications such as M5, M9 and LOMA would be an advantage.

Responsibilities

• Liaise between IW team and local AIA internal parties to support business model.
• Lead reviews of Introducer agreements for operational feasibility.
• Design and maintain the Introducers database.
• Tracking and reporting of business activities, translating data into dashboards.
• Support IW initiatives for process improvements.

Skills

Strong communication skills

Problem-solving skills

Meticulous attention to detail

Ability to work independently

Education

Degree or Diploma

Tools

Microsoft Excel

PowerPoint

SharePoint

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

We are on the search for an Operations Analyst!

Be responsible for providing operational support to International Wealth (IW) to ensure smooth execution of the sales processes.

Job Responsibilities

• Liaise between IW team and local AIA internal parties to bridge operations disparity to support business model of IW.
• Lead the reviews of Introducer agreements for its operational feasibility, partner key AIA control parties (e.g., Legal, Compliance, etc) to ensure IWH's processes /procedures adheres to government regulation and laws.
• Design and maintain the Introducers database and its continuous enhancements.
• Tracking and reporting of business activities, translating data into dashboards and scheduled reports to spot business trends and support business reviews.
• Support IW initiatives for process improvements, participate in providing conceptualized feedbacks for betterment of current processes.
• Accounting for all incoming moneys (commission and production credits) and execution of payments.
• Build and maintain communication materials/ eDM.and operation manuals for workflows and guidelines.
• Supports IW customer experience through designing and delivering bespoke services. Own servicing related matters (i.e., customer onboarding, annual review packs, ad-hoc servicing requests)

Job Requirements

• Degree or Diploma.
• Minimum 4 years of relevant working experience, preferably in Insurance Operations
• Related insurance qualifications such as M5, M9 and LOMA would be an advantage.
• Able to work independently and with a team in a dynamic environment.
• Meticulous, has an eye for detail
• Self-starter who constantly strives for excellence.
• Strong communication skills, proactive, good problem-solving skills
• Proficient in Microsoft Excel, PowerPoint, SharePoint, and other applications.

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance g...

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