Operations Analyst & Service Support

SAKSOFT PTE LIMITED; Singapore; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company based in Singapore seeks an Operations Analyst to manage resource operations and support various operational analytics. The successful candidate will be responsible for improving efficiency, managing onboarding/offboarding, and ensuring compliance. Ideal for those with strong analytical skills and a Bachelor's degree, this role offers a chance to contribute significantly to team effectiveness.

Qualifications

• 3-6 years of relevant experience, preferably in a Finance Institution.
• Bachelor's degree or equivalent.
• Strong problem-solving abilities and analytical skills.

Responsibilities

• Manage end-to-end resource processes including onboarding and offboarding.
• Generate operational reports related to headcount and budgets.
• Support audit-related requests with accurate deliverables.

Skills

Microsoft Office proficiency

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

Education

Bachelor's Degree

Tools

SharePoint

PPM

JIRA

Qlik

Job description

Experience: 3-9 Years

Role: Operations Analyst & Service Support

Key Skills:

· Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook

· Excellent written and verbal communication skills

· Highly organized and methodical in approach

· Strong analytical and critical thinking abilities

· Proven ability to identify and recommend process improvements to enhance efficiency and effectiveness

· Skilled at deriving actionable insights from data

Key Responsibilities:

Operational & Resource Management

• Manage end-to-end resource processes, including onboarding, offboarding, contract extensions, and headcount tracking and reporting, including system access.
• Work closely with hiring and line managers to coordinate onboarding and offboarding activities and perform the Division Admin role in the Workday system by creating contingent worker profiles and updating resource details as required.
• Track and report on contingent worker contracts, including renewals and extensions for LAN ID, PPM, and access cards.
• Maintain accurate records of permanent, temporary, and vendor resources across GIPS departments, including budget allocations.
• Support Headcount / FTE / Professional Services / rental and department-related budgeting activities.

Reporting & Analytics

• Generate monthly, ad hoc, and status reports related to headcount, budgets, people movement, onboarding/offboarding, and other operational activities.
• Support reporting and analytics deliverables related to resources.
• Comfortable generating reports across platforms such as PPM, JIRA, Qlik, and others.

· Manage PPM data and reporting activities.

Audit & Compliance Support

• Support audit-related requests and queries by providing timely and accurate deliverables related to permanent, temporary, and vendor resources, department organizational charts, and more.

Process Improvement & Automation

• Continuously review and enhance onboarding/offboarding processes to improve efficiency and effectiveness.
• Contribute to process improvement and automation initiatives to streamline operations and enhance functionality.
• Ensure that process flows, forms, guides, and procedures are well-organized, regularly updated, and properly maintained on SharePoint or shared folders.

Facilities & Office Logistics

• Oversee floor logistics and maintain seating plans for GIPS-occupied floors and manage associated rental budgets.

Engagement & Transformation Support

· Organize and support employee engagement initiatives, activities and departmental events, including training sessions, workshops, town halls, offsite meetings, and special projects or assignments

Support transformation initiatives and special projects as needed

Key Requirements:

Education:

· Bachelors’ Degree or equivalent

· At least 3-6 years’ relevant experience preferably in a Finance Institution.

Essential:

· Strong analytical and problem-solving skills

· Effective in fast-paced, team-oriented environments

· Excellent written and verbal communication skills

· Organized, methodical, and detail-oriented

· Capable of multitasking and managing multiple priorities

· Able to work independently and collaboratively

· Dedicated and hardworking, with a high degree of accountability and integrity

• Skilled in tracking updates from various parties for consolidation, submission, and timely closure.
• Proficient in updating documents and maintaining standard operating procedures and SharePoint site content as required
• Comfortable generating and analyzing reports across various platforms, including PPM, JIRA, Qlik, and others

Desired Skills: (Good to have)

· Experienced in SharePoint page design and workflow creation

· Proficient in generating reports using data extracts from SharePoint

· Hands-on experience with onboarding and offboarding processes

Background in audit, risk management, and compliance activities