Operations Analyst & Service Support

Encora Inc.; Singapore; On-site; USD 40,000 - 70,000; Full time

Job summary

A leading company in Software and Digital Engineering solutions is seeking an Operational & Resource Management professional in Singapore. This role focuses on managing resource processes, enhancing efficiency in onboarding, and generating operational reports. Candidates must demonstrate proficiency in Microsoft Office, strong communication skills, and a methodical approach to resource management.

Qualifications

• Proficient in Microsoft Office, analytical and critical thinking, and highly organized.
• Proven ability to recommend process improvements.
• Excellent communication skills required.

Responsibilities

• Manage resource processes including onboarding and tracking.
• Generate various operational reports and support analytics.
• Enhance onboarding processes and engage in employee activities.

Skills

Microsoft Office proficiency

Written and verbal communication

Organizational skills

Analytical thinking

Process improvement suggestions

Data insights extraction

Job description

Important Information

Location: Singapore

Key responsibilities:

Operational & Resource Management

• Manage end-to-end resource processes, including onboarding, offboarding, contract extensions, and headcount tracking and reporting, including system access.
• Work closely with hiring and line managers to coordinate onboarding and offboarding activities and perform the Division Admin role in the Workday system by creating contingent worker profiles and updating resource details as required.
• Track and report on contingent worker contracts, including renewals and extensions for LAN ID, PPM, and access cards.
• Maintain accurate records of permanent, temporary, and vendor resources across GIPS departments, including budget allocations.
• Support Headcount / FTE / Professional Services / rental and department-related budgeting activities.
  
  

Reporting & Analytics

• Generate monthly, ad hoc, and status reports related to headcount, budgets, people movement, onboarding/offboarding, and other operational activities.
• Support reporting and analytics deliverables related to resources.
• Comfortable generating reports across platforms such as PPM, JIRA, Qlik, and others.
• Manage PPM data and reporting activities.
  
  

Audit & Compliance Support

• Support audit-related requests and queries by providing timely and accurate deliverables related to permanent, temporary, and vendor resources, department organizational charts, and more.
  
  

Process Improvement & Automation

• Continuously review and enhance onboarding/offboarding processes to improve efficiency and effectiveness.
• Contribute to process improvement and automation initiatives to streamline operations and enhance functionality.
• Ensure that process flows, forms, guides, and procedures are well-organized, regularly updated, and properly maintained on SharePoint or shared folders.
  
  

Facilities & Office Logistics

• Oversee floor logistics and maintain seating plans for GIPS-occupied floors and manage associated rental budgets.
  
  

Engagement & Transformation Support

• Organize and support employee engagement initiatives, activities and departmental events, including training sessions, workshops, town halls, offsite meetings, and special projects or assignments
• Support transformation initiatives and special projects as needed.
  
  

Key Skills:

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Excellent written and verbal communication skills
• Highly organized and methodical in approach
• Strong analytical and critical thinking abilities
• Proven ability to identify and recommend process improvements to enhance efficiency and effectiveness
• Skilled at deriving actionable insights from data
  
  

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality