Operations Admin Manager

DIAMOND GLASS ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A facade maintenance company in Singapore seeks an Operations Manager to oversee daily scheduling and logistics, manage client interactions, and ensure compliance with safety regulations. Candidates should hold a relevant degree and have 3-5 years of experience in operations. The position offers a salary range of $3000 to $4000, working Monday to Friday.

Qualifications

• 3-5 years of experience in operations administration or management role.
• Exceptional organizational and documentation skills.
• Understanding of safety regulations, especially Work-at-Height.

Responsibilities

• Develop and manage daily and weekly schedules for teams.
• Coordinate logistics for site access and material delivery.
• Act as a central point of contact for field teams.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office Suite

Experience with CRM software

Education

Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field

Tools

CRM software

Field Service Management software

Job description

Key Responsibilities:

• Develop and manage the daily and weekly schedules for facade maintenance teams
• Coordinate logistics for site access, material delivery, and equipment deployment for various projects
• Act as a central point of contact for field teams, assisting with real-time operational issues and adjustments.
• Liaise with building management, site supervisors, and clients regarding project progress, scheduling changes, and site-specific requirements.
• Handle incoming service requests, inquiries, and complaints from clients, ensuring prompt and professional responses.
• Maintain accurate records of all service contracts, including renewal dates, scope of work, and specific client requirements.
• Facilitate communication between clients and the technical team to ensure clarity on service delivery and expectations.
• Establish and maintain comprehensive service records, project files (physical and digital), and client databases.
• Process and track work orders, service reports, invoices, and expense claims related to operational activities.
• Manage and procure office supplies, operational consumables, and personal protective equipment (PPE) for field teams.
• Prepare and compile various operational reports, performance metrics, and compliance documentation for management review.
• Assist in maintaining documentation related to safety compliance, including Work-at-Height (WSH) permits, risk assessments, and incident reports.
• Ensure all necessary permits and licenses for facade work are obtained, tracked, and renewed in a timely manner.
• Maintain records of equipment servicing and certifications.
• Oversee the inventory of spare parts, specialized tools, and maintenance supplies specific to facade systems.
• Coordinate equipment maintenance and servicing schedules to ensure operational readiness.
• Identify opportunities to streamline administrative workflows and operational procedures to enhance efficiency and reduce lead times.
• Lead team members to ensure the prompt completion of tasks.
• Implement and manage digital solutions (e.g., CRM, Field Service Management software) to improve scheduling, dispatching, and reporting.

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 3-5 years of experience in an operations administration or management role, with significant exposure to building maintenance, construction, or facade industry.
• Exceptional organizational skills and attention to detail, particularly in documentation and record-keeping.
• Strong communication skills (written and verbal) for effective interaction with clients, field teams, and management.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or Field Service Management software.
• Understanding of relevant safety regulations (e.g., Singapore's WSH Act, especially Work-at-Height regulations) is a significant advantage.
• Ability to troubleshoot operational issues and implement practical solutions.
• Proactive, self-motivated, and able to work effectively under pressure.

Salary Range: $3000 to $4000

Monday to Friday

Location: Eunos Technolink