OPERATION TEAM LEAD| KIDS INDOOR ESCAPE ROOM - RETAIL HOURS

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in children's entertainment is seeking an Operations Manager to oversee daily activities, manage staff, and ensure high service quality. The role involves mentoring a dedicated team and fostering a safe, engaging environment for families. The ideal candidate will have a passion for children's services and strong leadership skills to thrive in a fast-paced setting.

Qualifications

• Proven experience in operations management, ideally in children's entertainment, retail, or hospitality.
• Strong hands-on rostering experience.

Responsibilities

• Oversee daily operations and ensure safety standards.
• Lead and mentor a passionate team for productivity.

Skills

Leadership

Problem Solving

Team Management

Communication

Job description

Key Responsibilities

• Oversee daily operations, ensuring top-notch service and adherence to safety standards.
• Manage staff schedules and roster Game Masters and support crew for optimal coverage.
• Lead, mentor, and motivate a passionate team to maintain high morale and productivity.
• Organize and coordinate staff training and development to enhance service quality.
• Monitor budgets, control inventory, and ensure efficient resource allocation.
• Ensure full compliance with health, safety, and child protection policies.
• Collaborate with marketing and events teams for promotions and special programs.
• Handle employee relations, performance reviews, and conflict resolution.
• Continuously evaluate and improve operational processes for better efficiency and guest satisfaction.

What We’re Looking For

• Proven experience in operations management—ideally in children’s entertainment, retail, or hospitality.
• Strong leadership and team management skills, with hands-on rostering experience.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to thrive in a fast-paced, customer-focused environment.
• A genuine passion for working with children and creating meaningful experiences for families.

Working Conditions

• Location: Central
• Hours: 44-hour retail roster (able to work on Public Holidays and Weekends)
• Salary: $2800 - $3,800/month

Send your resume in MS Word format* to [e-mail] or [phone].

*Only shortlisted candidates will be contacted.

Athirah Bte Rosli (R2197227)

CREW by HRNet | HRnet Ventures Pte Ltd (24C2435