OPERATION SERVICE MANAGER

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading operations firm in Singapore is looking for an Operations Service Manager to oversee daily operations and enhance service delivery. The ideal candidate will have over 5 years' experience in managing teams and processes, excellent leadership skills, and a strong background in operational improvement. This role involves collaboration across departments and a focus on customer satisfaction.

Qualifications

• 5+ years of experience in operations or service management roles.
• Proven track record of managing teams and improving operational processes.
• Knowledge of lean management, Six Sigma, or similar methodologies is a plus.

Responsibilities

• Manage and oversee the daily service operations across departments.
• Lead and mentor operations and service teams for high performance.
• Monitor KPIs and prepare reports on service delivery.

Skills

Leadership

Organizational skills

Communication

Data analysis

Education

Bachelor’s degree in Business Administration

Master’s degree (preferred)

Tools

MS Office

ERP systems

Operations management software

Job description

Job Summary:

We are looking for a results-driven and detail-oriented Operations Service Manager to oversee daily operations, optimize service delivery, and ensure exceptional customer satisfaction. The ideal candidate will be responsible for managing teams, streamlining processes, and driving continuous improvement in service operations to meet business goals.

Key Responsibilities:

• Manage and oversee the daily service operations across departments or branches.
• Lead and mentor operations and service teams to ensure top performance and adherence to standards.
• Develop, implement, and refine operational processes to improve efficiency and quality of service.
• Monitor key performance indicators (KPIs) and prepare reports on service delivery, performance, and customer satisfaction.
• Collaborate with other departments (e.g., Sales, Logistics, HR) to ensure seamless operations.
• Handle customer issues, service escalations, and complaints effectively and professionally.
• Manage budgets, forecast resources, and implement cost-control measures.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Develop and implement training programs for staff development.
• Support strategic planning and execution of company initiatives.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).
• 5+ years of experience in operations or service management roles.
• Proven track record of managing teams and improving operational processes.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data, develop reports, and drive data-informed decisions.
• Proficiency in MS Office, ERP systems, and operations management software.
• Knowledge of lean management, Six Sigma, or similar methodologies is a plus