Operation Officer/Executive - Airfreight (Export)

Geodis Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global logistics provider is seeking an Operation Officer/Executive - Airfreight (Export) in Singapore. The ideal candidate will manage air import/export operations, ensuring compliance and customer satisfaction. Responsibilities include arranging freight services, communicating with customers, and identifying process improvements. Candidates should have at least 3 years of relevant experience and strong communication skills. This full-time role requires dedication, including weekend availability.

Qualifications

• At least 3 years of experience in air import & export operations.
• Proficient in written and verbal English.
• Ability to liaise effectively with various stakeholders.

Responsibilities

• Arrange freight services for customers based on their needs.
• Ensure compliance with customs procedures.
• Communicate shipment status updates to customers.

Skills

Air cargo knowledge

Strong communication skills

Problem-solving abilities

Education

GCE O’ Level or equivalent certification in logistics

Tools

Logistics software

Job description

About the role

Geodis Singapore Pte. Ltd. is seeking a highly motivated Operation Officer/Executive - Airfreight (Export) to join the team. This full-time role is based in the East Region and will play a crucial part in our Import/Export & Customs operations.

Working hours

Monday - Friday: 1000AM - 1900PM, Comfortable to work weekends (Sunday included) 6 days work week.

Working location

Alps Avenue

Key activities / Accountabilities

Responsible to the Operation Manager, your duties will include but not limited to:

• Provide support to arrange freight services for customers, aligned with customer’s freight management needs in line with (CS)SOP.
• Ensure GW policy, customs procedures are being complied.
• Ensure booking accepted by airline based on committed transit time with workable sell rate.
• Ensure client’s requirements are communicated with operations team promptly.
• Effectively communicate with overseas offices/agents/Carriers to meet customer expectation.
• Ensure timely update and communication on shipment status to customer.
• Proactively following up on the uplifting of shipments and service recovery in the event of offloading or delay.
• Provide excellent accessibility and resolutions to customers to maximize business revenue and opportunity.
• Ensure correct buy cost and sold rate are communicated with operations team.
• Identify and act on selling opportunities to new / existing customers to retain revenue.
• Billing on time for ex work shipment and customer invoicing.
• Identify potential process gap and areas for improvement.

What we're looking for

• At least 3 years experiences in air import & export operations in the airfreight industry.
• Good air cargo knowledge
• GCE O’ Level or equivalent certification in logistic related field preferred
• Strong communication and interpersonal skills, with the ability to liaise effectively with various stakeholders
• Excellent problem-solving and decision-making abilities, with a proactive and solution-oriented mindset
• Proficiency in using relevant logistics software and IT systems
• Good command of English, both written and verbal

About us

Geodis Singapore Pte. Ltd. is a leading global logistics provider, offering a wide range of services, including freight forwarding, contract logistics, and supply chain optimization. With a strong presence in East Region, we pride ourselves on our customer-centric approach and commitment to excellence.

If you are excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.