Operation Manager (Retail / Center)

Geniebook Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational service company in Singapore is seeking an Operations Manager to oversee daily operations across multiple outlets. The role requires at least 5-8 years of experience in retail management with strong leadership and analytical skills. Responsibilities include optimizing staff rosters and ensuring compliance with operating procedures. The ideal candidate should have experience in sales target achievement and multitasking across departments.

Qualifications

• Minimum of 5-8 years of progressive experience in retail management.
• At least 3 years in a multi-store operations management role.
• Experience in achieving sales targets and managing budgets.

Responsibilities

• Oversee daily operations across multiple outlets.
• Plan and manage effective staff rosters for multiple outlets.
• Conduct regular campus audits to monitor KPIs.

Skills

Leadership

Operational Efficiency

Staff Management

Analytical Skills

Process Optimization

Tools

Excel

Digital Systems

Job description

Key Responsibilities:
Outlet Management & Daily Operations

• Oversee daily operations across multiple Geniebook CAMPUS outlets, ensuring high efficiency, exceptional service quality for students and parents, and strict compliance with established Standard Operating Procedures (SOPs).

• Plan and manage effective staff rosters for multiple outlets, optimizing manpower allocation to meet operational needs while maintaining service standards.

• Maintain strong team discipline, provide clear guidance, and uphold high performance standards among frontline campus staff.

• Act as a firm yet fair leader, making tough decisions when necessary and confidently upholding company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.

• Conduct regular campus audits to monitor KPIs, identify areas for improvement, and implement continuous improvement initiatives to enhance the overall campus experience.

Process Planning & Optimization

• Develop and refine operational processes for our physical campuses, focusing on efficiency, student experience, and staff productivity.

• Collaborate closely with HR, Marketing, Finance, and other relevant departments to ensure aligned operational goals and seamless cross-functional workflows.

• Ensure strict adherence to all regulatory requirements, including but not limited to safety protocols, facility management standards, and manpower policies.

• Contribute to the hiring, training, and ongoing development of frontline campus staff, ensuring they are well-equipped to deliver an outstanding Geniebook experience.

• Prepare and analyze comprehensive operational reports using Excel and other MS Office tools, providing data-driven insights for decision-making and performance tracking.

System Setup & Digital Integration

• Champion the effective use of digital systems within our physical campuses, including Student Management Systems, scheduling platforms, and other relevant digital tools.

• Lead the setup and integration of new systems as required, ensuring smooth transitions and maximizing technological efficiency.

• (Experience with Infotech or similar HRIS/campus management platforms is a significant plus).

• Proactively identify opportunities to leverage technology to streamline operations and enhance the campus learning environment.

What We're Looking For (Requirements):

• Minimum of 5-8 years of progressive experience in retail management, with at least 3 years in a multi-store operations management role.

• Demonstrated success in achieving sales targets, improving operational efficiencies, and managing budgets.

• Experience in the [mention specific industry, e.g., fashion, electronics, F&B, luxury goods] sector is a plus.