Operation Manager (EUC) | Yearly Contract

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage incident cases and collaborate with vendors to ensure timely resolutions. This role involves analyzing trends to improve processes, supporting IT audits, and maintaining hardware and software assets. The ideal candidate will possess strong analytical and problem-solving skills, along with a proactive approach to customer service. Join a dynamic team where your contributions will enhance operational efficiency and support critical IT functions.

Qualifications

• Strong analytical and problem-solving skills are essential for this role.
• Proactive and dedicated individual with strong customer orientation.

Responsibilities

• Manage incident cases and work with vendors for resolution.
• Analyze incident trends and report on potential improvements.
• Maintain hardware and software assets and inform management on technology refresh.

Skills

Analytical Skills

Problem-Solving

Organizational Skills

Customer Orientation

Teamwork

Multi-tasking

Job description

• Manage all incident cases and work with Authority vendors and contractors for closure of cases for applications.

• Ensure incidents are resolved within the service level agreement and should avoid having re-occurrence of incidents.

• Analyze incident case trends and highlight potential areas of improvements

• Manage and consolidate reports from vendors for operations and report regularly in Project Management Meetings

• Work with vendors and Project Managers to track patch cycles, end of life of software used and certificate expiries.

• Provide administrative support to all aspects of authorisations and other requests on system managed

• Support IT audit activities when required.

• Provide secretariat function for meetings/forums.

• Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.

• Maintain hardware and software assets, annual asset stock take; and to inform management on need for technology refresh before assets are end-of-life.

• Strong analytical, conceptualisation and problem-solving skills.

• Team player with strong organization and people handling skills.

• Proactive and dedicated individual with strong customer orientation and multi-tasking capabilities.

To Apply:

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret that only shortlisted applicants would be notified.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No : R22110511 | Teh Chee Hoong