Operation Manager

JACKSON GLOBAL PTE. LTD.; Serangoon Garden Circus; On-site; SGD 40,000 - 55,000; Full time

Job summary

A growing design company in Singapore is seeking an Operation Manager to oversee customer inquiries and process orders. The ideal candidate is a fresh graduate with experience in customer service or the hotel industry. Strong communication and problem-solving skills are essential. Enjoy a competitive salary and genuine career growth opportunities in a supportive environment.

Benefits

Competitive pay

Great benefits

Career opportunities

Qualifications

• Fresh graduates are preferred.
• Experience in customer service and hotel industry is required.
• Experience in home decor and interior design is a plus.
• Comfortable with CRM systems and Microsoft Office/Google Suite.

Responsibilities

• Connect with customers via phone, email, and chat.
• Guide customers to the perfect product and solutions.
• Process orders and ensure smooth deliveries.
• Solve problems quickly and efficiently.
• Maintain accurate records and collaborate with sales teams.

Skills

Customer service experience

Clear communication

Problem-solving

Ability to handle high sales volume

Team player

Tools

CRM systems

Microsoft Office

Google Suite

Job description

50 years of craftsmanship, style, and innovation.

From classic curtains to modern motorized blinds, we design window covering solutions that blend beauty and function. With a commitment to quality and customer care, we make premium products accessible. Now, we’re expanding—new markets, new experiences, and new ways to bring timeless elegance into every space.

Operation Manager will be responsible for handling customer inquiries, providing product information, processing orders, and resolving any issues with professionalism and efficiency. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

What You’ll Do

-Connect with customers via phone, email, and chat—quickly, clearly, and professionally

-Guide customers to the perfect product and solution, and liaise with specialist on expert advice

-Process orders, track shipments, and ensure smooth deliveries

-Solve problems fast. If it needs escalation, you’ll make it seamless

-Keep records precise and up to date

-Work closely with sales, logistics, and installation to create a flawless experience for customers

-Listen, learn, and use customer feedback to make our service even better

What You Bring (Qualifications and Requirements)

-Fresh Grads are preferred

-Experience in customer service and hotel industry

-A plus if there is experience in home decor and interior design

-Clear, confident communication and a natural ability to connect with people

-Ability to handle high sales volume and thrive in a fast-paced environment

-A problem-solver with a customer-first mindset

-Comfortable with CRM systems and Microsoft Office/Google Suite

-A team player who is also great at working independently

Your Career Growth Journey

3 Months: Evaluation for Probation Period

6 Months: Evaluation for Management Position

Why Us?

-Join a brand that’s growing, trusted, and built on quality.

-Competitive pay, great benefits, and real career opportunities.

-A place to learn, grow, and take your career to the next level.

Your future starts here.

Ready to Join Us?

Send your resume and a cover letter telling us why you’re the perfect fit.

And Include application details: Email or LinkedIn Page

Let’s build something great together.