Operation Lead (Customer Service) @ Woodlands- Up to $3350

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Singapore is seeking an Operation Lead to guide a frontline team in delivering exceptional service. This role involves overseeing daily operations, managing staff, and ensuring compliance with safety protocols. The ideal candidate has supervisory experience and strong multitasking abilities. Interested applicants should email their CVs for consideration.

Qualifications

• 1-2 years of supervisory experience, preferably in operations or customer service.
• Ability to manage sensitive information with discretion.

Responsibilities

• Assist the Supervisor in overseeing ground operations.
• Address operational issues swiftly to reduce disruptions.
• Ensure adherence to safety protocols and operational procedures.
• Effectively delegate tasks and provide training to Customer Service Officers.
• Handle emergencies and critical situations.

Skills

Strong multitasking abilities

Excellent communication skills

Attention to detail

Education

Minimum of GCE A Level or Diploma in any field

Job description

Join us as a Operation Lead,where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

• Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

• Location: Woodlands Checkpoint

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination

• Address operational issues swiftly and make timely decisions to reduce disruptions

• Ensure adherence to safety protocols, security measures, and operational procedures

• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)

• Handle emergencies and critical situations, executing contingency plans as per SOPs

• Maintain and ensure the functionality of office and communication equipment

• Prepare and submit daily reports and documentation as required

• Undertake additional tasks as assigned by the Supervisor

Key Requirements:

• Minimum of GCE A Level or Diploma in any field

• 1-2 years of supervisory experience, preferably in operations or customer service

• Strong multitasking abilities, attention to detail, and excellent communication skills

• Ability to manage sensitive information with discretion and uphold confidentiality

Interested applicants, please email to [e-mail] .

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang