Operation Executive (Sales Order Processing/ East)

SPECTRUM AUDIO VISUAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the audiovisual sector is seeking an Order Processing Coordinator to manage customer orders from initiation through fulfillment. The successful candidate will ensure accuracy in order handling and maintain records using ERP systems and MS Sharepoint. Ideal for those with a polytechnic diploma and relevant experience in order processing.

Qualifications

• Possess at least a polytechnic Diploma.
• Relevant experience is required.

Responsibilities

• Receive and review customer orders for accuracy.
• Track order status from placement to delivery.
• Maintain records of all orders and communications.

Skills

Order Processing

Communication

Problem Solving

Education

Polytechnic Diploma

Tools

ERP system

MS Sharepoint

Job description

Key Responsibilities:

Order Processing:

• Receive and review customer orders for accuracy, completeness, and compliance with company policies.
• Enter orders into the ERP system ensuring all necessary details are captured.
• Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.
• Work closely with the finance department to confirm payment terms and ensure prompt invoicing
• Monitor order status, provide updates to project team, and escalate any issues as needed.
• Ensure timely procurement of required parts, components, or services for project completion.

Order Fulfillment Coordination:

• Track the status of orders from placement to delivery and ensure timely fulfillment.
• Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
• Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.

Reporting & Documentation:

• Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint
• Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
• Ensure that all paperwork is properly completed and filed for future reference and compliance.

Requirements:

• Possess at least a polytechnic Diploma
• Relevant experience

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.