Operation Executive (Freight Forwarding) - Up to $3800 -LY12

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service/Operation Executive in Freight Forwarding to coordinate logistics operations at Changi Airfreight Centre. This role involves ensuring compliance with documentation standards, managing customer communications, and improving operational efficiency. Ideal candidates should possess at least a diploma in Logistics with relevant experience in freight forwarding.

Qualifications

• At least 3 years of experience in freight forwarding operations.
• Familiarity with the Singapore air cargo ecosystem.
• Knowledge of IATA standards and Dangerous Goods handling.

Responsibilities

• Coordinate air/sea freight shipments from booking to delivery.
• Prepare and verify shipping documentation such as AWBs, invoices.
• Act as a point of contact for clients and stakeholders.

Skills

Problem Resolution

Customer Service

Freight Coordination

Operational Efficiency

Education

Diploma in Logistics, Supply Chain, or related field

Tools

Cargowise

e-Freight

Tradenet

CCN Hub

Job description

• Customer Service/Operation Executive (Freight Forwarding)
• Salary Range: $3000 to $3800
• Working hours: 5 days, 9am – 5:30pm
• Location: Changi Airfreight Centre, Singapore

Interested applicants can also send your resume to WA: [phone] (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

1. Freight Coordination & Execution

• Coordinate inbound and outbound air/sea freight shipments from booking to final delivery.
• Liaise with airlines, ground handlers, transporters, and customs brokers to ensure timely cargo movement.
• Monitor flight schedules and resolve issues related to delays, offloads, or damages.

2. Documentation & Compliance

• Prepare and verify shipping documentation such as air waybills (AWBs), invoices, packing lists, and permits.
• Ensure compliance with Singapore Customs, CAAS (Civil Aviation Authority of Singapore), and other regulatory requirements.
• Maintain accurate records for audits and reporting.

3. Customer Service & Stakeholder Engagement

• Communicate with clients and agents to update shipment status, provide quotations, and resolve inquiries.
• Coordinate with internal departments (Sales, Finance, Warehouse) to meet service standards and customer expectations.
• Act as a point of contact for urgent or time-sensitive shipments, especially perishables or high-value cargo.

4. Operational Efficiency

• Track and trace shipments using freight systems and portals (e.g., Cargowise).
• Propose improvements to standard operating procedures to enhance speed, cost-effectiveness, and accuracy.
• Conduct regular checks to ensure cargo safety, correct labelling, and compliance with Dangerous Goods regulations if applicable.

5. Problem Resolution

• Investigate and handle exceptions such as cargo discrepancies, claims, or delays.
• Provide post-shipment support, including claims processing and corrective action reporting.
• Escalate complex issues to management with proposed solutions.

6. Team & Facility Coordination

• Work closely with warehouse and handling agents at Changi Airfreight Centre to manage loading/unloading schedules.
• Ensure cargo is stored and handled according to airline and regulatory guidelines.
• Support shift coordination and occasional weekend/after-hours operations when required.

Requirements

• Min Diploma or equivalent qualification in Logistics, Supply Chain, or related field.
• At least 3 years of relevant experience in air/sea freight forwarding, preferably in an operations or customer service role.
• Familiarity with the Singapore air cargo ecosystem, including procedures at Changi Airfreight Centre.
• Proficiency in freight systems (e.g., Cargowise, e-Freight, Tradenet, CCN Hub).
• Knowledge of IATA standards, Incoterms, and Dangerous Goods handling (DG certification is an advantage).
• Ability to prepare and interpret documents such as HAWBs, MAWBs, invoices, and permits.