Operation Executive - Freight Forwarding

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in freight forwarding is seeking a Customer Service / Operation Executive to facilitate air and sea shipments. Responsibilities include coordination of freight, compliance with documentation standards, and direct communication with clients to enhance shipment efficiency. The ideal candidate has a diploma in logistics and demonstrates proficiency in freight systems while contributing to operational success.

Benefits

Career Progression Opportunities

Attractive Salary Package

Qualifications

• At least 3 years of experience in air/sea freight forwarding.
• Familiarity with Singapore air cargo ecosystem is necessary.
• DG certification is an advantage.

Responsibilities

• Coordinate air/sea freight shipments from booking to delivery.
• Prepare and verify shipping documentation and ensure compliance.
• Act as point of contact for urgent shipments.

Skills

Freight Coordination

Documentation Compliance

Customer Communication

Problem Resolution

Education

Diploma in Logistics, Supply Chain, or related field

Tools

Cargowise

e-Freight

Tradenet

Job description

Company Benefits & Incentives
Career Progression Opportunities!
Attractive Salary Package
Workingdays:5days

Customer Service / Operation Executive - Freight Forwarding / Import / Export / Sea / Air Freight

Responsibilities

1. Freight Coordination & Execution

• Coordinate inbound and outbound air/sea freight shipments from booking to final delivery.

• Liaise with airlines, ground handlers, transporters, and customs brokers to ensure timely cargo movement.

• Monitor flight schedules and resolve issues related to delays, offloads, or damages.

2. Documentation & Compliance

• Prepare and verify shipping documentation such as air waybills (AWBs), invoices, packing lists, and permits.

• Ensure compliance with Singapore Customs, CAAS (Civil Aviation Authority of Singapore), and other regulatory requirements.

• Maintain accurate records for audits and reporting.

3. Customer Service & Stakeholder Engagement

• Communicate with clients and agents to update shipment status, provide quotations, and resolve inquiries.

• Coordinate with internal departments (Sales, Finance, Warehouse) to meet service standards and customer expectations.

• Act as a point of contact for urgent or time-sensitive shipments, especially perishables or high-value cargo.

4. Operational Efficiency

• Track and trace shipments using freight systems and portals (e.g., Cargowise).

• Propose improvements to standard operating procedures to enhance speed, cost-effectiveness, and accuracy.

• Conduct regular checks to ensure cargo safety, correct labelling, and compliance with Dangerous Goods regulations if applicable.

5. Problem Resolution

• Investigate and handle exceptions such as cargo discrepancies, claims, or delays.

• Provide post-shipment support, including claims processing and corrective action reporting.

• Escalate complex issues to management with proposed solutions.

6. Team & Facility Coordination

• Work closely with warehouse and handling agents at Changi Airfreight Centre to manage loading/unloading schedules.

• Ensure cargo is stored and handled according to airline and regulatory guidelines.

• Support shift coordination and occasional weekend/after-hours operations when required.

Requirements

• Min Diploma or equivalent qualification in Logistics, Supply Chain, or related field.

• At least 3 years of relevant experience in air/sea freight forwarding, preferably in an operations or customer service role.

• Familiarity with the Singapore air cargo ecosystem, including procedures at Changi Airfreight Centre.

• Proficiency in freight systems (e.g., Cargowise, e-Freight, Tradenet, CCN Hub).

• Knowledge of IATA standards, Incoterms, and Dangerous Goods handling (DG certification is an advantage).

• Ability to prepare and interpret documents such as HAWBs, MAWBs, invoices, and permits.

Interested applicants can send your resume to kylergan.supreme(gmail.com) and allow our Consultants to match you with our Clients. No Charges will be incurred by candidates for any servicerendered.
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683