Operation Coordinator (Logistic/Freight Control tower)

RK Recruitment Pte. Ltd.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading company in logistics is looking for a Logistic Operation Executive to manage daily operations, support supplier onboarding, and handle incident management. The role offers a competitive salary and requires qualifications in logistics or supply chain management, ensuring compliance with established SOPs. Ideal candidates will possess strong problem-solving skills and a commitment to customer service.

Qualifications

• Qualification in Logistics or Supply Chain Management or related field.
• Prior experience in logistics operations or supply chain is preferred.
• Willingness to work outside standard business hours for urgent shipments.

Responsibilities

• Serve as the primary contact for customers and manage orders and bookings.
• Address supply chain disruptions and manage incidents.
• Prepare reports and analyze KPIs to identify improvement areas.

Skills

Customer Service

Logistics Management

Problem Solving

Reporting & Analytics

Education

Qualification in Logistics, 3PL, Transportation, Supply Chain Management

Job description

Benefits Summary:

• Logistic Operation Executive

• Permanent role

• Basic up to $ 3,100 + Transport Allowance +AWS +VB

• Monday to Friday: Office Hour

• Location: Kallang

Responsibilities:

• Daily Operations:

  • Serve as the primary contact for customers, carriers, suppliers, and other supply chain stakeholders.

  • Manage customer orders, including documentation and transport bookings, ensuring compliance with specified routing and service levels.

  • Oversee transport execution to ensure all supply chain stakeholders adhere to established work standards and instructions.

  Request & Incident Management:

  • Address customer requests and manage supply chain disruptions or incidents.

  • Escalate issues to supervisors and relevant stakeholders promptly as they arise.

  Visibility & Event Management:

  • Ensure timely and accurate tracking updates (milestones) from suppliers and carriers.

  • Follow up on missing tracking events and resolve data inconsistencies.

  Reporting & Performance Measurement:

  • Assist supervisors in preparing reports, monthly reviews, and quarterly business reviews.

  • Analyze key performance indicators (KPIs) and reports, identifying areas for improvement.

  Supplier Management:

  • Support the onboarding of new suppliers to ensure adherence to global order processes, event tracking, and standard operating procedures (SOPs).

  Process Governance:

  • Comply with all relevant SOPs, work instructions, and job-specific procedures.

  • Assist in implementing process or policy changes as directed by process owners.

Additional Information:

• Qualification in Logistics, 3PL, Transportation, Supply Chain Management, or a related field, or equivalent work experience.

• Willingness to occasionally work outside standard business hours (evenings/weekends) for urgent or emergency shipments.

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We regret to inform that only shortlisted candidates would be notified
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TEH CHEE HONG | EA Personnel No.: R24121499