Operation Assistant / Executive

CKSE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A growing cleaning services company is looking for an Operations Administrator to ensure effective daily functioning of operations. Responsibilities include coordinating with staff and clients, managing logistics, overseeing recruitment, and providing support to various departments. Ideal candidates should possess strong communication skills, attention to detail, and proficiency in Microsoft Office. This role offers a dynamic work environment where multitasking and fostering client relationships are key.

Qualifications

• 1 year of experience as an operations administrator or similar position.
• Strong organizational and administrative skills.
• Proficiency in Microsoft Office and data management software.

Responsibilities

• Ensure daily operations run smoothly and manage manpower deployment.
• Attend meetings and respond to customer feedback.
• Oversee and manage the recruitment process for the operation department.

Skills

Organizational skills

Excellent communication

Attention to detail

Analytical skills

Problem-solving skills

Multitasking ability

Education

O Level

Tools

Microsoft Office

Data management software

Job description

Mon to Sat in Office

Able to work shift (Anything arise, needed to coordinate with the Operation Team)

Responsibilities:

Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
Attend meetings, respond to customer feedback for expeditious closure of feedback.
Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.
To arrange floater or cleaner jobs schedule and monitor cleaning standard.
Managing the maintenance of office and facility equipment and solutions.
Packing equipment and solutions.
Providing administrative support to other departments or projects as needed.
Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.
Maintain strong relationships with clients and ensure their satisfaction with the services provided.
Assist in any ad hoc duties assigned


Requirements:
- O Level

- 1 years of experience as an operations administrator or in a similar position.
- Strong organizational and administrative skills.
- Excellent communication skills, both written and verbal.
- High attention to detail and a results-driven approach

- Ability to pay meticulous attention to details
- Proficiency in Microsoft Office and data management software.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to multitask.