OpenText Consultant

Borr Drilling; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading company in the drilling sector seeks a Level 2/3 support specialist for OpenText ECM applications. The role involves resolving incidents, maintaining system integrations, and ensuring optimal performance while working collaboratively with internal teams. Interested candidates should have extensive experience with OpenText solutions and outstanding problem-solving skills.

Qualifications

• 7+ years of experience in supporting OpenText ECM solutions.
• Solid understanding of OpenText architecture and admin console.
• Good knowledge of web technologies (HTTP/S, REST APIs).

Responsibilities

• Provide Level 2/3 support for OpenText ECM applications.
• Investigate and resolve incidents related to OpenText systems.
• Maintain and troubleshoot integrations with third-party platforms.

Skills

Problem-solving

Communication

Root cause analysis

Integration with enterprise systems

Web technologies

Education

OpenText certifications

Tools

ServiceNow

JIRA

Job description

Key Responsibilities:

• Provide Level 2/3 support for OpenText ECM applications including Content Server and Extended ECM (xECM).
• Investigate, analyze, and resolve incidents and service requests related to OpenText systems and integrations.
• Monitor system health, log files, and performance to proactively address potential issues.
• Maintain and troubleshoot integrations with third-party platforms such as SAP, Salesforce, or SharePoint.
• Coordinate with internal users and vendors to address support queries and implement minor enhancements.
• Perform regular maintenance activities including patching, upgrades, and user management.
• Support the change management process by participating in testing, documentation, and release coordination.
• Create and maintain technical documentation and support runbooks.

Required Skills & Experience:

• 7+ years of experience in supporting OpenText ECM solutions (Content Server, Extended ECM).
• Solid understanding of OpenText architecture, admin console, and permissions management.
• Experience in integrating OpenText with enterprise systems like SAP (xECM for SAP), Salesforce, or Microsoft 365.
• Good knowledge of web technologies (HTTP/S, REST APIs, XML, JavaScript).
• Experience with incident and ticketing systems (e.g., ServiceNow, JIRA).
• Strong problem-solving and root cause analysis skills.
• Excellent communication and coordination skills for working with cross-functional teams.

Good to Have:

• OpenText certifications (e.g., OpenText Content Server Administrator or Developer).
• Basic scripting skills (PowerShell, Bash) or familiarity with Linux environments.
• Understanding of records management and document lifecycle principles.
• Exposure to ITIL practices.