OpenShift Engineer (L1 Support)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 48,000 - 78,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an OpenShift Engineer (L1 Support) with 2–3 years of hands-on experience in OpenShift and container platforms to join our Singapore team. You will provide first-line support, monitor clusters, and perform basic troubleshooting to keep services available.

You will work with DevOps, Infra and Security to resolve platform issues, assist in CI/CD deployment activities, maintain runbooks, and continuously learn about additional platforms integrated with OpenShift.

Qualifications

• 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms.
• Basic understanding of Containers (Docker/CRI‑O), Kubernetes/OpenShift architecture, and Linux systems.
• Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK).
• Understanding of networking fundamentals (DNS, load balancing, ingress).
• Exposure to CI/CD tools (Jenkins, GitLab CI) is a plus.
• Basic scripting skills (Shell/Python) are advantageous.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting.
• Monitor cluster health, workloads, and infrastructure using standard monitoring tools.
• Perform routine operational tasks such as: User access management; Pod/application restarts; Log analysis and basic issue diagnosis.
• Escalate complex issues to L2/L3 teams with proper documentation and initial analysis.
• Support deployment activities and assist in CI/CD pipeline operations.
• Maintain system availability, performance, and reliability in line with SLAs.
• Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues.
• Create and maintain operational documentation, runbooks, and knowledge base articles.
• Participate in incident management, problem management, and change management processes.
• Be open to learning and supporting additional platforms/tools integrated with OpenShift.

Skills

OpenShift

Kubernetes

Linux basics

Monitoring

Troubleshooting

CI/CD

Shell/Python scripting

Tools

Jenkins

GitLab CI

Prometheus

Grafana

ELK

Docker

CRI-O

Job description

Requirement:

Job Role/Level OpenShift Engineer (L1 Support

Mandatory Skills Role Overview

We are seeking a motivated OpenShift Engineer (L1 Support) with 2–3 years of hands‑on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift.

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Key Responsibilities

• Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting
• Monitor cluster health, workloads, and infrastructure using standard monitoring tools
• Perform routine operational tasks such as:
  • User access management
  • Pod/application restarts
  • Log analysis and basic issue diagnosis
• Escalate complex issues to L2/L3 teams with proper documentation and initial analysis
• Support deployment activities and assist in CI/CD pipeline operations
• Maintain system availability, performance, and reliability in line with SLAs
• Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues
• Create and maintain operational documentation, runbooks, and knowledge base articles
• Participate in incident management, problem management, and change management processes
• Be open to learning and supporting additional platforms/tools integrated with OpenShift

________________________________________

Required Skills & Experience

• 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms
• Basic understanding of:
  • Containers (Docker/CRI‑O)
  • Kubernetes/OpenShift architecture
  • Linux systems and command line
• Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)
• Understanding of networking fundamentals (DNS, load balancing, ingress)
• Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus
• Basic scripting skills (Shell/Python) are advantageous
• Strong troubleshooting and analytical skills

________________________________________

Preferred Qualifications

• Experience in banking or financial services environments (preferred but not mandatory)
• Exposure to cloud platforms (AWS, Azure, or GCP) is a plus
• Familiarity with ITIL processes (incident, problem, change management)