Onsite IT Support Engineer

Job Description:

Essential Job Functions:
• Provide technical support in infrastructure services, responding to issues and assisting in tasks.
• Contribute to infrastructure projects and tasks under supervision.
• Participate in the monitoring and basic troubleshooting of infrastructure systems.
• Work with the team to address infrastructure-related challenges and meet departmental needs.
• Support the development of infrastructure documentation, including incident logs and records.
• Continue to develop and enhance technical skills.
• Apply problem-solving abilities to address infrastructure issues.
• Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 2+ years of relevant work experience.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and problem-solving.
• A continuous learner that stays abreast with industry knowledge and technology.

Other Qualifications:
• An advanced degree in a relevant field is a plus.
• Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus.