Onsite Engineer

DXC Consulting & Engineering Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an Entry Level Onsite Engineer to manage support tickets and assist users with hardware and software issues. This role requires strong problem-solving skills and effective communication. Ideal candidates will have a diploma in IT or a related field, with some experience in IT support preferred. A great opportunity for fresh graduates looking to start their career in IT.

Qualifications

• Minimum 1-2 years of experience in IT support roles.
• Experience in IT Service Management tools is a plus.
• Knowledge of networking fundamentals.

Responsibilities

• Take ownership of assigned tickets from the ServiceNow system.
• Provide on-site and remote support for users.
• Assist in setting up end-user devices.

Skills

Problem-solving

Team collaboration

Communication skills

Detail-oriented

Education

Diploma/Degree in IT or related field

Tools

ServiceNow

Microsoft Office Suite

Job description

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• Take ownership of assigned tickets from the ServiceNow system.
• Ensure all cases are handled promptly and resolved within the defined SLA.
• Perform regular follow-ups to keep users informed on ticket progress.
• Escalate unresolved or critical issues to the appropriate teams when necessary.
• User Support & Troubleshooting:
• Provide on-site and remote support for hardware, software, and network-related issues.
• Prioritize and attend to urgent user requests based on impact and severity.
• Always ensure compliance with both DXC and client policies.
• Conduct proactive checks and maintenance to prevent potential technical issues.
• Communication & Coordination:
• Respond to emails and service requests in a timely manner.
• Maintain effective communication with end users, IT teams, and management.
• Work collaboratively with team members and other departments to resolve issues efficiently.
• Proactively address recurring problems to prevent future escalations.
• Technical & Administrative Tasks:
• Assist in setting up and configuring end-user devices (PCs, laptops, printers, etc.).
• Maintain proper documentation for troubleshooting steps, common issues, and resolutions.
• Support IT infrastructure-related tasks and follow best practices in service delivery.
  

Job Description

Essential Job Functions:

• Ticket Management:
• Take ownership of assigned tickets from the ServiceNow system.
• Ensure all cases are handled promptly and resolved within the defined SLA.
• Perform regular follow-ups to keep users informed on ticket progress.
• Escalate unresolved or critical issues to the appropriate teams when necessary.
• User Support & Troubleshooting:
• Provide on-site and remote support for hardware, software, and network-related issues.
• Prioritize and attend to urgent user requests based on impact and severity.
• Always ensure compliance with both DXC and client policies.
• Conduct proactive checks and maintenance to prevent potential technical issues.
• Communication & Coordination:
• Respond to emails and service requests in a timely manner.
• Maintain effective communication with end users, IT teams, and management.
• Work collaboratively with team members and other departments to resolve issues efficiently.
• Proactively address recurring problems to prevent future escalations.
• Technical & Administrative Tasks:
• Assist in setting up and configuring end-user devices (PCs, laptops, printers, etc.).
• Maintain proper documentation for troubleshooting steps, common issues, and resolutions.
• Support IT infrastructure-related tasks and follow best practices in service delivery.
  

Key Attributes & Skills

• Ability to work under pressure in a fast-paced corporate environment.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Team player who can collaborate effectively with colleagues and other IT teams.
• Excellent communication skills to interact with end users and stakeholders professionally.
• Detail-oriented with the ability to follow up on unresolved tasks diligently.
• Eager to learn and adapt to new technologies and business needs.
  
  

Basic Qualifications

• Minimum Diploma/Degree in IT, Computer Science, or related field.
• 1-2 years of experience in IT support or related roles (fresh graduates with strong aptitude will be considered).
• Experience in IT Service Management tools (e.g., ServiceNow) is an added advantage.
• Knowledge of Microsoft Office Suite, Windows OS, and networking fundamentals.
  
  

This role requires a high level of commitment, professionalism, and the ability to prioritize tasks effectively while ensuring end-user satisfaction.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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