Online Email Response Customer Service (X MANY)

DADACONSULTANTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a User Support & Product Operations Associate. The role involves responding to user inquiries, tracking issues, and enhancing self-service support. Candidates should possess a Bachelor's degree, strong communication skills, and familiarity with social media platforms. Fresh graduates are encouraged to apply.

Qualifications

• Excellent command of English, strong written and verbal skills.
• Familiarity with major social media platforms (Instagram, YouTube, Twitter).
• Fresh graduates are welcome to apply.

Responsibilities

• Respond to user inquiries via email and messaging platforms.
• Track and document user-reported issues for product improvement.
• Maintain and update product knowledge base and FAQs.

Skills

Problem-solving

Communication

Detail-oriented

Proactive

Education

Bachelor’s degree or above

Tools

Internet tools

AI tools

Job description

Job Title: User Support & Product Operations Associate

Job Responsibilities:

• Respond to daily inquiries from users via email and direct messaging platforms in a timely and professional manner
• Track, document, and follow up on user-reported issues, collaborating with internal teams to drive continuous product improvement
• Maintain and update the product knowledge base, FAQs, and user tutorials to enhance user experience and self-service support

Requirements:

• Bachelor’s degree or above from a recognized university (fresh graduates are welcome to apply)
• Excellent command of English, with strong written and verbal communication skills
• Familiarity with major social media platforms such as Instagram, YouTube, Twitter (X), etc.
• Experience with internet or AI tools is a strong plus
• Detail-oriented, proactive, and a fast learner with good problem-solving skills