Online Customer Service Support

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the food and consumer goods trading industry is seeking an Online Customer Service Support to manage customer orders and inquiries. You will handle the full customer service lifecycle, ensuring timely delivery and customer satisfaction while working in a supportive environment with excellent perks.

Benefits

Excellent Perks and Supportive Work Environment

Medical, Dental & Insurance Benefits

Qualifications

• Minimum two years of relevant experience in a similar environment.

Responsibilities

• Receive and process customer orders via phone, email, and online platforms.
• Handle customer inquiries and complaints in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication skills

Education

Diploma in related field

Job description

• Food & Consumer Goods Trading Industry
• Excellent Perks and Supportive Work Environment
• Medical, Dental & Insurance Benefits
• Well-Established Company
• Immediate Vacancy

Your New Company:
The company is a small Singapore-based wholesale trading company. Its focus spans cosmetics, personal goods, general consumer, and food-related products.

Job Summary:

The role of Online Customer Service Support needs to handle incoming orders, addressing customer inquiries and complaints, and coordinating internally to support timely deliveries and customer satisfaction.

Job Descriptions :

• Receive and process customer orders via phone, email, and online platforms.

• Handle customer inquiries and complaints in a professional and timely manner.

• Maintain accurate records of customer interactions and transactions, including entering and issuing invoices.

• Coordinate with internal departments (e.g., logistics, sales, and warehouse teams) to ensure customer orders are fulfilled accurately and on time.

• Build and maintain strong relationships with clients, understanding their preferences and business needs.

• Monitor and follow up on deliveries to ensure client satisfaction.

• Escalate unresolved issues to the appropriate internal teams and follow through to resolution.

• Provide feedback to management on customer concerns, service issues, or process improvements.

Job Requirements :

• Diploma in related field.

• Minimum two years of relevant experience in the similar environment

• Strong communication skills.

HOW TO APPLY:
Interested applicants, please send in your resume by clicking "Apply Now".

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We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Chan Ngai Kuan, Elise
Dynamic Human Capital Pte Ltd
Registration number: R1548771
EA Licence No: 12C6253