Onboarding Associate

BitGo, Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

BitGo, a leader in digital asset solutions, seeks an Onboarding Associate to ensure compliance with internal policies and AML/KYC requirements. The role involves client due diligence, enhancing customer service, and supporting APAC onboarding needs in a collaborative environment.

Benefits

Competitive salary, bonus, and stock options

Generous paid time off

Suitable computer equipment

Inspiring startup environment with great colleagues

Qualifications

• 1–3 years of experience in a compliance, onboarding, or due diligence role.
• Good understanding of MAS PSN02 Guidelines and related compliance standards.
• Proficiency in English and Mandarin for document assessment.

Responsibilities

• Conduct CDD and ECDD following policies and regulations.
• Provide high-quality customer service during onboarding.
• Participate in training related to AML/CFT.

Skills

Analytical skills

Communication

Documentation skills

Education

Bachelor's degree or higher

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. For more information, visit www.bitgo.com.

As an Onboarding Associate, you will be responsible for reviewing account openings, conducting due diligence checks, and providing advice to various business functions. Your main objective will be to ensure compliance with internal policies and AML/KYC requirements, while also identifying opportunities for onboarding process improvement to mitigate compliance risks.

The role will support our APAC onboarding requirements and report to the CEO/Director of Operations.

Responsibilities

• Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures, and regulatory guidelines;
• Conduct periodic reviews based on KYC/KYB CDD guidelines, ensuring timely updates and escalations where required;
• Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, and managing communications with customers throughout the entire onboarding process;
• Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration;
• Participate in internal and external training programs related to AML/CFT and other subjects relevant to day-to-day work;
• Handle ad-hoc tasks assigned by the supervisor.

Requirements

• Bachelor's degree or higher;
• 1–3 years of experience in a compliance, onboarding, or due diligence role, preferably within financial services or fintech sectors;
• Good understanding of the Monetary Authority of Singapore (MAS) PSN02 Guidelines, Notices, and related laws, directives, regulations, and compliance standards;
• Familiarity with emerging virtual currency regulatory frameworks in other jurisdictions is a plus;
• Strong analytical, communication, and documentation skills;
• Proficiency in both English and Mandarin, with the ability to review and assess documents in both languages.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical expertise, drive, collaboration, and execution. Join a team of great people who strive for excellence and embody our corporate values of ownership, craftsmanship, and open communication. We seek colleagues who bring innovative thinking and problem-solving skills and who are excited to be part of a team changing the world's financial markets.

Benefits of working at BitGo include:

• Competitive salary, bonus, and stock options;
• Suitable computer equipment;
• Generous paid time off;
• Inspiring startup environment with great colleagues.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile *

Website

Are you physically based in Singapore and willing to come into the office 5 days a week? (required) *