Omnichannel Project & Operations Manager, South Asia

Louis Vuitton; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A luxury fashion brand in Singapore is looking for an experienced Omnichannel Project & Operations Manager to oversee digital project rollouts. You will lead projects across South Asia, manage a team, and ensure alignment with global standards in e-commerce operations. The ideal candidate has strong problem-solving skills, a background in retail operations, and experience with analytics tools to enhance the customer experience. This role requires agility in a dynamic environment.

Qualifications

• Prior experience in project management or retail operations.
• Deep understanding of e-commerce operations.
• Strong problem-solving and analytical skills.

Responsibilities

• Lead omnichannel projects across South Asia.
• Prepare testing scenarios and coordinate User Acceptance Tests.
• Manage a team of project coordinators.

Skills

Project management

E-commerce operations

Analytical skills

Strong problem-solving

Excellent communication

Team management

Flexibility in fast-paced environments

Tools

Power BI

Google Analytics

Salesforce

Job description

About The Job

As the Omnichannel Project & Operations Manager, you will support the omnichannel team on the rollout of digital projects and oversee the overall project management across all operational areas of the project to ensure alignment with Global and Local teams; ensuring all necessary processes and procedures are properly executed.

Responsibilities

• Lead omnichannel projects across South Asia by aligning with multiple stakeholders, from initiation and execution to delivery and hypercare. (including matters related to e-commerce platform, order to cash, client services, logistics, payments)
• Prepare testing scenarios and coordinating user acceptance tests execution, including order placement (checkout, payment, etc.)
• Support on digital launch preparation for both technical & operation aspects, to lead User Ability Testing (UAT) and identify key website defectives to optimize online purchase experience.
• Set up Standard of Procedures (SOP) for E-commerce operations on the process of digital order management; product return & refund; packaging & delivery.
• Manage order management team and vendors to maintain E-commerce order management executions including knowledge sharing and coaching.
• Continuously optimize Omnichannel business performance and enhance client experience.
• Manage a team of 2 project coordinators.

Profile

Key Requirements & Competencies

• Prior working experience in project management or digital / retail operations, or experience in omnichannel projects across diverse markets.
• Deep understanding on e-commerce operations or platform management, including payments, fraud management, logistics and delivery processes.
• Experience with analytics tools (e.g. Power BI, Google Analytics) to derive actionable insights that enhances customer experiences.
• Strong problem-solving skills with the ability to manage operational incidents and continuously improve processes.
• Analytical and detail oriented with a global view/mindset.
• Excellent communication skills with ability to collaborate with cross-functional teams with different objectives and culture.
• Highly agile with the ability in dealing with ambiguity and stress; able to work within tight deadlines.
• A pronounced can-do attitude, complemented by the capability to multi-task, the ability to prioritize tasks and the flexibility to handle changing requirements in a fast-paced, dynamic environment.
• Knowledge of Salesforce is a plus.