Omni-Channel Retail Associate (Full-time Contract)

Porsche Asia Pacific Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Porsche Singapore is seeking a passionate Omni-Channel Retail Associate to enhance customer engagement and oversee retail operations. The role involves managing both front-of-house and back-office functions, maintaining visual merchandising standards, and maximizing sales opportunities. Candidates should have at least 3 years of retail experience and a dedication to exceptional customer experiences.

Qualifications

• Minimum 3 years of retail experience, preferably in fashion or lifestyle.
• Experience in omni-channel retail, including sales flows and basic analytics tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations and visual merchandising of the retail store.
• Deliver exceptional customer experience and manage inventory effectively.
• Support customer enquiries and manage part-time employees.

Skills

Customer Engagement

Sales

Retail Operations

Tools

Shopify

Google Analytics

Excel

Job description

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Omni-Channel Retail Associate (Full-time Contract)

Porsche Singapore Pte. Ltd.

Porsche Singapore is seeking a passionate and customer-centric Omni-Channel Retail Associate to join our Porsche Lifestyle team, where the customer is at the heart of everything we do. This key role is responsible for overseeing all aspects of physical retail store operations while providing strategic support for B2B sales growth and online store management. As the face of Porsche Lifestyle, you will play a vital role in both front-of-house and back-office functions, supporting customer engagement, sales, inventory management, and business development initiatives.

The ideal candidate will take ownership of the business, proactive, service-oriented, and passionate about creating memorable retail and customer experiences. You will take pride in representing the Porsche brand, support daily sales activities, maintain visual merchandising standards, and engage customers in a way that builds lasting loyalty. You will be instrumental in maximising sales opportunities and driving growth and profitability, while also monitoring and reporting on store performance metrics.

• Oversee daily operations and visual merchandising of the retail store, ensuring all activities are aligned with Porsche's standards, policies, and standard operating procedures (SOPs)
• Deliver an exceptional customer experience by exciting customers with Porsche Lifestyle's unique brand stories, creating personalised interactions, and encouraging repeat business and referrals
• Identify and capitalise on sales opportunities across all customer segments and platform, including B2B growth.
• Manage inventory by ensuring healthy stock levels, coordinating stock transfers, optimising inventory flow, and supporting annual product planning
• Support customer enquiries and resolve issues in a professional and timely manner.
• Actively gather customer feedback and insights to refine store offerings and enhance customer experiences
• Manage part-time employees, including recruitment, training, performance management, and monthly rostering
• Collaborate with stakeholders to execute sales campaigns, products launches, marketing events, and promotional activities.
• Manage online store operations, ensuring accurate product listing, descriptions, pricing and promotions
• Prepare and manage regular sales and performance reports to support business goals
  
  

Requirements

• Minimum 3 years of retail experience, preferably in fashion or lifestyle
• Passionate about retail and the Porsche brand, with a dedication to delivering exceptional customer experiences
• Experience in omni-channel retail, including sales flows, Shopify (or similar platforms), POS systems, and basic analytics tools (Google Analytics, Excel), is an added advantage
• Proven track record in achieving retail sales targets and driving store performance
• Excellent communication, presentation, and interpersonal skills, with the ability to engage confidently with both customers and stakeholders
• Analytical and solution-oriented, with sound decision-making and problem-solving abilities
• Self-motivated, adaptable, and driven by a strong "Can-Do" attitude and continuous learning mindset
• Commercially aware, with a strong interest in retail operations and customer engagement
• Willing to work retail hours, including weekends and public holidays, with three days in-store and two days dedicated to non-store responsibilities such as digital sales channels, performance analysis, and cross-functional initiatives