Overall Function
The incumbent is expected to possess good knowledge of trade finance products, trade workflows, and processes, particularly handling cross-border transactions.
This role is within the Trade Services Department (TSD) in Singapore, focusing on supporting TCF (Trade Commodity Finance) in their L/C Document checking functions.
Key Responsibilities
- Perform 1st and 2nd checks (if applicable) of both Import and Export L/C documents.
- Communicate & liaise with customers & ING back office regarding the check status of L/C documents.
- Provide professional advice to customers & internal teams on discrepancies noted in the documents, ensuring compliance with the terms and conditions of the L/C, and mitigating non-compliance issues after shipment.
- Coordinate and work efficiently within the team.
- Ensure daily tasks are executed as per SLA and global work instructions, escalating deviations or unexpected risks to the Team Head/HOD.
- Adhere to ING’s procedures, policies, and guidelines at all times.
- Propose improvements for the team and other verticals.
- Assist in projects aimed at improving work processes and migrations.
Other Responsibilities and Daily Tasks
- Provide quality checking and ensure timely service delivery to TCF customers.
- Cultivate team spirit and build confidence among team members handling daily document checks.
- Continuously strive to exceed customer expectations, creating a WOW effect.
Qualifications and Skills
- Acceptable tertiary education.
- CDCS certification as an L/C Documents checker.
- At least 3-5 years of experience in handling both Import and Export L/C documents.
- Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, Access, Visio, etc.
- Knowledge of Swift Alliance and major accounting systems.
- Knowledge of ICC publications: UCP600, ISBP 821, ISP98, URR725, URC522.
- Understanding of local regional regulatory compliance and anti-money laundering policies.
- Effective communication skills for collaboration with teams and branch offices.
- Preferably with exposure to TCF business.