Officer - Operations & Customer Support (Eunos)

Cycle & Carriage Industries Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Cycle & Carriage Industries invites you to embark on a rewarding career as a Customer and Operations Support Officer. In this role, you'll support business operations and enhance customer experience through effective service delivery and project participation, thriving in a supportive environment focused on professional growth.

Qualifications

• Keen interest in logistics, operations, or customer service.
• Willingness to learn and take on new tasks.
• Ability to work in a fast-paced environment with supervision.

Responsibilities

• Assist in preparing operational and financial reports.
• Handle and escalate client queries professionally.
• Track and update key performance indicators (KPIs) for clients.

Skills

Communication

Teamwork

Detail-oriented

Organizational skills

Education

Minimum 'O' levels / post-secondary / diploma-level education

Job description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As part of the Leasing Logistics team at Cycle & Carriage Leasing, you will play a key role in supporting day-to-day business operations. We seek a dedicated Customer and Operations Support Officer to join our team. This role is open to early-career individuals and experienced professionals in logistics, operations, or customer service.

Business & Operations Support

• Assist in preparing operational and financial reports for assigned programs.
• Support the Project Lead in organizing business and operations review materials.

Customer Service Support

• Work closely with internal teams to handle and escalate client queries professionally.
• Help in drafting Standard Operating Procedures (SOPs) and updating training materials for internal use.
• Assist in managing customer requests through calls or emails in a timely and polite manner.

Operational Monitoring

• Help track and update key performance indicators (KPIs) for clients.
• Assist in gathering feedback and observations to improve operational processes.
• Prepare basic internal reports with supervision

Billing Assistance

• Assist in checking billing documents and verifying basic invoice information, ensuring timely and accurate submissions.

Project Participation

• Support assigned projects by helping with documentation, RFQ preparations, and quotation processes.
• Participate in ad-hoc project tasks and contribute to project deliverables where possible.

• Minimum "O" levels / post-secondary / diploma-level education in any field.
• Keen interest in logistics, operations, or customer service.
• Willingness to learn and take on new tasks.
• Good communication and teamwork skills.
• Organized, detail-oriented, and responsible.
• Ability to work in a fast-paced environment with guidance and supervision.

About The Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).