Officer, Customer Transit Information Management

SimplyGo Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

SimplyGo Pte Ltd is seeking a detail-oriented Officer for Customer Transit Information Management. This role entails monitoring bus service updates, collaborating with multiple stakeholders, and contributing to strategic transport projects. Join us to play a vital role in enhancing commuter information systems and enjoy a supportive work environment with professional growth opportunities.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Wellbeing initiatives

Flexible work arrangements

Qualifications

• Keen interest in public transport systems.
• Familiarity with local transportation operations.
• Ability to work collaboratively with various stakeholders.

Responsibilities

• Monitor Bus Service Network Changes and ensure updates.
• Collaborate with internal teams and agencies for service implementations.
• Maintain transport information databases for accuracy.

Skills

Organizational skills

Coordination

Attention to detail

Stakeholder engagement

Proactive mindset

Job description

About the role

SimplyGo Pte Ltd is seeking a detail-oriented and proactive Officer, Customer Transit Information Management to join our dynamic team. In this full-time role, you will play a vital role in ensuring accurate and timely updates of bus service information at all bus stops and MRT stations. You'll also contribute to innovative projects that enhance travel information. The role is based in our main office in Tanjong Pagar.

What you'll be doing

• Monitor and support Bus Service Network Changes, ensuring accurate updates across all communication platforms and physical touchpoints.

• Collaborate with internal teams, government agencies, and transport operators to ensure smooth and timely implementation of service changes.

• Oversee contractor performance, ensuring adherence to service level agreements (SLAs) and operational standards.

• Maintain and update transport information databases, ensuring data accuracy and timely backups.

• Contribute to strategic projects and initiatives that support the integration of public transport modes and the enhancement of commuter information systems.

• Support planning and execution of update works at bus stops and MRT stations.

• Manage communication and engagement with key stakeholders and partners.

• Perform other duties as assigned to support operational and project goals.

What we're looking for

• A keen interest in public transport systems and commuter information services.

• Strong organizational and coordination skills, with attention to detail.

• Familiarity with public transportation systems and operations, preferably in the local context

• Ability to work effectively with multiple stakeholders, including government agencies and external vendors.

• Familiarity with project coordination, operations, or data management is an advantage.

• A proactive and adaptable mindset, with a commitment to service excellence.

• A team player with the ability to work collaboratively and contribute to a positive work environment

What we offer

At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.

About us

A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.

A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.

Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.

If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now.