Officer, Customer Service

Nuvance Health; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Analyst 2 to provide ongoing support and resolutions to clients. The role involves interacting with clients, maintaining effective communication, and handling customer inquiries with a focus on quality service. Ideal candidates will possess strong analytical and communication skills with a relevant degree.

Qualifications

• 0-2 years of relevant experience.
• Experience in customer service preferred.
• Proven investigative and analytical skills.

Responsibilities

• Serve as single point of contact for internal partners and external clients.
• Ensure customer inquiries are answered efficiently.
• Communicate resolutions to clients.

Skills

Analytical skills

Communication

Customer service

Computer proficiency

Education

Bachelor's degree

Job description

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:
Customer Service
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Job Family:
Institutional Customer Service
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Time Type:
Full time
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