Officer, Customer Service

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking an Officer, Customer Service in Singapore to assist in the logistics processes and support the Customer Service Manager. Responsibilities include supervising team activities, ensuring inventory accuracy, and maintaining communication with vendors and customers. Ideal candidates will have a diploma, relevant experience in customer service, and proficiency in English and Mandarin. Competitive benefits and bonus structures are offered.

Benefits

AWS

Variable bonus

Annual leave of 14 days

Medical leave

Medical benefits

Transport allowance

Qualifications

• 1-2 years of experience in customer service and trade operations.
• Experience in processing sales and purchase orders.
• Ability to communicate effectively in English and Mandarin.

Responsibilities

• Assist and support the Manager of the Customer Service department.
• Supervise planning of logistic processes and maintain inventory accuracy.
• Ensure compliance with legal and other requirements.
• Respond to complex inquiries and handle difficult accounts.

Skills

Customer service skills

Communication skills

Logistics planning

Inventory management

SAP proficiency

Proficient in Microsoft applications

Fluency in English

Fluency in Mandarin

Education

Diploma in any field

Tools

SAP

Microsoft applications

Job description

Job title: Officer, Customer Service
Reference ID: 36227

Our client, one of the largest Japanese manufacturers, is seeking a dedicated Officer, Customer Service to join their team. This position will report directly to the Manager, Customer Service.

【Responsibilities】
- Assist and support the Manager of the Customer Service department.
- Responsible for supervising the activities related to the planning of logistic processes, calculating adequate levels of stock, defining optimal transportation routes, etc.
- Ensure inventory accuracy by conducting monthly inventory cycle counts.
- Demonstrate good communication with vendors/customers/all related parties.
- Implement internal and external processes to satisfy company needs to minimise costs & improve high productivity related to the logistics operation.
- Supervise team members, assign tasks, respond to complex, escalated enquiries and handle difficult accounts.
- Ensure compliance with legal and other requirements.

【What you will receive】
- AWS
- Variable bonus (Depends on company and individual performance)
- Annual leave 14 days (Maximum up to 21 days)
- Medical Leave
- Medical benefits
- Transport allowance (On-claim basis)

【Requirements & Preferences】
(Must)
- Diploma in any field with 1-2 years of experience in customer service and trade operations
- Experience in processing sales and purchase orders.
- Proficient with Microsoft applications and SAP.
- Fluent in written and spoken English and Mandarin to liaise with English and Mandarin-speaking counterparts.

(Advantageous)
-Ability to commence work on short notice.
-Experience handling customers within the electronics, automotive, or healthcare sectors.

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We regret that only shortlisted candidates will be notified.

Registration No.: R1659635 (Nur Haida Sakina Binte Mohd Azmi)
Recruitment Licence: 12C5051