Officer, Customer Service

Olympus Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in the technology sector is seeking a dedicated individual for Inbound Logistics & Inventory Management. You will oversee the management of spare parts, ensure accurate service confirmations, and participate in continuous improvement initiatives. This role plays a crucial part in enhancing operational efficiency and customer satisfaction.

Qualifications

• Experience in handling inbound logistics and inventory management.
• Familiarity with repair and service coordination tasks.
• Ability to manage documentation and compliance effectively.

Responsibilities

• Inspect and unpack all incoming shipments, ensuring proper storage.
• Manage spare parts inventory and achieve parts hit ratio targets.
• Participate in improvement initiatives for Customer Support.

Skills

Inventory Management

Logistics Coordination

Customer Support

Documentation Management

Job description

Inbound Logistics & Inventory Management:

• Inspect and unpack all incoming shipments, ensuring proper storage and organization.
• Receive and verify the arrival of spare parts.
• Manage spare parts inventory, including accurate tracking, disposal of obsolete items, and achieving parts hit ratio targets.
• Oversee consumable and training parts ordered from RRC, OCAP, and FS teams.

Repair & Service Coordination:

• Register and provide quotations for repair equipment.
• Release Repair Orders upon confirmation from the end-user.
• Arrange spare parts for engineers as needed.
• Ensure timely and accurate service confirmations and repair closures.

Field Service & Loaner Management:

• Arrange reprocessing and inspection of Field Service Loaner and Demo items.
• Follow up with Domestic Field Service, OSP Regional Distributors, and Business Centers (BCs) on outstanding quotations.
• Expedite payments and issue Proforma Invoices for non-credit OSP Regional Distributors.
  

Logistics & Procurement:

• Pack and arrange shipments for local and overseas deliveries.

Compliance & Documentation:

• Manage documentation related to spare parts control.
• Submit monthly additional parts cost reports to the manager.

Continuous Improvement & Customer Support:

• Participate in improvement initiatives and projects for Customer Support.
• Enhance cost-effectiveness and operational efficiency.
• Ensure customer service operations meet all KPIs.