Officer, Branch Operations Support

Maybank; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading banking institution in Singapore seeks a Client Onboarding Officer to enhance its operations. The successful candidate will ensure documentation accuracy, engage with stakeholders, and uphold high standards of service and compliance. The ideal profile includes a degree in Banking or Business with relevant experience in banking operations.

Qualifications

• 1-3 years of experience in banking operations or client onboarding.
• Good understanding of operational risks and compliance standards.

Responsibilities

• Validate completeness and accuracy of account opening documentation.
• Liaise with internal stakeholders to resolve client onboarding issues.
• Maintain compliance with SOPs, policies, and regulatory standards.

Skills

Communication

Interpersonal Skills

Customer-Oriented Mindset

Time Management

Education

Degree in Banking & Finance or Business

Job description

• Review and validate the completeness and accuracy of account opening documentation submitted via business units or digital platforms.

• Liaise with internal stakeholders (Branches, Account Managers, Legal, Compliance) to resolve any issues related to client onboarding.

• Ensure adherence to established turnaround times and service level agreements (SLAs).

• Maintain up-to-date knowledge of and comply with all Standard Operating Procedures (SOPs), internal policies, regulatory standards, and audit requirements.

• Proactively report and escalate control lapses, exceptions, or service issues in a timely manner.

• Contribute to ongoing process improvements, system enhancements, and participate in ad-hoc projects as required.

Requirements:

1. Degree in Banking & Finance, Business, or related fields.

2. Preferably 1–3 years of experience in banking operations or client onboarding.

3. Good understanding of operational risks, controls, and compliance standards.

4. Strong communication and interpersonal skills for effective stakeholder engagement.

5. Customer-oriented mindset with a strong commitment to service quality and efficiency.

6. Excellent time management skills with the ability to prioritize and meet tight deadlines.

7. Self-motivated team player with the ability to work independently under pressure.